Join Blue Yonder’s 2025 Recruitment Program as a Support Engineer – Your Future Awaits!
Are you ready to take the next step in your IT career? Blue Yonder is excited to announce its recruitment program for 2025, and we are on the lookout for talented individuals to join our dynamic team as a Support Engineer. This is not just a job; it’s an opportunity to be part of a leading AI-driven global supply chain solutions company recognized as one of Glassdoor’s “Best Places to Work.” If you hold a Bachelor’s degree in Computer Science or a related field and have a passion for technology and problem-solving, this could be the perfect fit for you. In this role, you will not only provide essential support for cloud applications but also be part of a forward-thinking team that values innovation and continuous improvement. Let’s dive into the details of this exciting opportunity!
Key Job Details
- Job Title: Support Engineer
- Company: Blue Yonder
- Location: Coimbatore, Tamil Nadu, India
- Salary: As per Company Standards
- Employment Type: Full Time
- Education Requirement: Bachelor’s degree in Computer Science, Information Technology, or a related field
- Experience: 1–3 years in application or IT support roles
- Date Posted: June 14, 2025
About the Role
The Support Engineer position at Blue Yonder is a vital role within our Cloud & Support Services department. As a Support Engineer, you will be responsible for providing Level 1 and Level 2 support for enterprise applications and platforms that are hosted on our cloud platform. Your day-to-day tasks will involve monitoring application health, logs, and alerts to proactively identify issues before they impact users. You will also investigate and resolve user-reported incidents within defined service level agreements (SLAs). This position requires strong analytical and troubleshooting skills, along with the ability to communicate effectively with users and internal teams. You will have the opportunity to learn and adopt AI-enabled tools and techniques that enhance your problem-solving capabilities. The role also involves routine operational tasks such as application restarts, configuration changes, and deployment validations, ensuring that our services remain optimal and efficient.
Required Skills
- Technical Proficiency: Familiarity with ticketing tools such as ServiceNow, Salesforce, or Jira, and monitoring tools like Splunk, AppD, and Grafana is essential.
- Analytical Skills: Strong troubleshooting and analytical abilities are crucial for identifying and resolving issues quickly.
- Database Knowledge: A good understanding of SQL and scripting languages such as Shell and Python is a plus.
- Communication Skills: Excellent verbal and written communication skills are necessary to interact with users and document processes.
- ITIL Foundation Certification: Possessing this certification will enhance your understanding of IT service management best practices.
- Global Support Experience: Prior experience in a global support environment will be beneficial.
Responsibilities
- Provide L1/L2 support for enterprise applications and platforms hosted in the cloud.
- Monitor application health, logs, and alerts to proactively identify and resolve issues.
- Utilize AI-driven tools for effective troubleshooting and resolution.
- Document incidents, solutions, and standard operating procedures (SOPs) accurately.
- Participate in root cause analysis and contribute to continuous improvement initiatives.
- Coordinate with internal technical teams and external vendors for issue resolution.
- Work in rotational shifts, including nights and weekends, to provide 24/7 application support.
Why Join Blue Yonder
At Blue Yonder, we foster a collaborative and innovative company culture that encourages professional growth and development. Employees are empowered to take ownership of their work and contribute to the continuous improvement of our services. We offer competitive compensation packages and benefits, including opportunities for further education and training. Our commitment to diversity and inclusion ensures that all voices are heard, promoting a vibrant workplace where unique perspectives lead to better solutions. Joining our team means being part of a company that is at the forefront of technology, making a meaningful impact in the supply chain industry.
Industry Trends and Value of This Position
The demand for skilled IT support professionals continues to grow as more companies shift to cloud-based solutions. In 2025, the need for technical support roles will be critical, especially in environments that leverage AI and machine learning technologies. Support Engineers play a key role in ensuring that applications run smoothly and efficiently, which is vital for business operations. By joining Blue Yonder, you will position yourself at the heart of these industry trends, gaining valuable experience that will enhance your career prospects in the ever-evolving tech landscape.
How to Apply
If you are ready to embark on this exciting journey and want to be part of a leading team at Blue Yonder, we encourage you to apply for the Support Engineer position today. Don’t miss your chance to contribute to a company that values innovation and excellence!
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