Join Infosys BPM: Exciting Customer Service Associate Role with Competitive Salary Up to 7 LPA!

Are you ready to embark on a rewarding career journey with one of the leading companies in the industry? Infosys BPM is launching its Mega Hiring Program for 2025, and they are on the lookout for talented individuals to fill the role of Customer Service Associate. This is your chance to be a part of a dynamic team in Bengaluru, Karnataka, where you can leverage your skills and contribute to exceptional customer experiences. With a competitive salary package for both freshers and experienced candidates, this opportunity not only promises financial growth but also a chance to develop professionally in a vibrant work environment. If you have excellent communication skills, a knack for problem-solving, and a passion for helping customers, this role could be your perfect fit!

Key Job Details

• Company: Infosys BPM
• Job Position: Customer Service Associate
• Job Location: Bengaluru, Karnataka, India
• Salary Package: Freshers: 30k PM; Experienced: 7.5 LPA
• Employment Type: Full-time, On-site
• Education Requirement: Graduation
• Date Posted: July 6, 2025
• Contact Numbers: Anusha: 7815982900, Suman: 7848820047, Pooja: 9886112704

About the Role

The Customer Service Associate position at Infosys BPM is integral to ensuring that customers receive the highest level of service and support. In this role, you will be the first point of contact for customers, handling their inquiries and resolving any issues they may face. With a focus on empathy and effective communication, you will engage with customers to understand their needs and provide tailored solutions. This role requires not only a strong command of CRM software but also the ability to collaborate with internal teams to address complex queries that may arise.

Your responsibilities will include actively listening to customer concerns, maintaining accurate records of customer interactions, and meeting performance metrics that gauge the quality of service provided. By taking ownership of customer issues and ensuring timely resolutions, you will play a critical role in enhancing customer satisfaction and loyalty. The position offers a unique opportunity to develop your problem-solving skills while working in a fast-paced environment that values innovation and teamwork.

Required Skills

• Excellent Communication Skills: The ability to convey information clearly and effectively is crucial in providing exceptional customer service.
• Empathy: Understanding and relating to the customer’s feelings is essential for addressing their needs effectively.
• CRM Software Proficiency: Familiarity with customer relationship management tools will help you manage customer interactions efficiently.
• Experience in Customer Service: Previous experience in a similar role will be advantageous in managing queries and providing solutions.
• Problem-Solving Skills: The ability to think critically and resolve issues quickly will enhance the customer experience.

Responsibilities

• Handle customer calls to resolve their queries and concerns promptly and effectively.
• Provide excellent customer service by listening actively and empathizing with customers’ issues.
• Maintain accurate records of all interactions using CRM software to ensure seamless communication.
• Collaborate with internal teams to resolve complex customer issues that may require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Why Join Infosys BPM

Joining Infosys BPM means becoming part of a company that values its employees and fosters a positive workplace culture. The organization is committed to providing a supportive environment where every employee has the opportunity to grow and develop their skills. With competitive salaries, benefits, and a focus on work-life balance, Infosys BPM is dedicated to ensuring that its employees are not only satisfied with their roles but also engaged and motivated in their careers.

The company also emphasizes continuous learning and development, offering various programs and training sessions that help employees enhance their capabilities and advance their careers. This is an exciting time to join Infosys BPM, especially with the growing demand for customer service roles in today’s job market, making this position a valuable opportunity for both freshers and experienced professionals alike.

Industry Trends

In 2025, the demand for skilled customer service professionals is expected to rise significantly, driven by the increasing emphasis on customer satisfaction across industries. Companies are realizing that exceptional customer service is key to retaining clients and gaining a competitive edge. As more businesses shift towards customer-centric models, positions like the Customer Service Associate at Infosys BPM will be vital in shaping positive customer experiences. This trend highlights the importance of applying for the Infosys BPM Mega Hiring Program, where you can secure a role in a thriving industry that values your contribution.

How to Apply

If you believe you have what it takes to excel in this role and want to be part of a forward-thinking company, don’t miss out on this opportunity! Click the button below to apply:

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