Exciting Opportunities Await: Join Conduent as a Customer Experience Associate in 2025!

Are you a fresher looking to kickstart your career in the booming BPO industry? Conduent, a global leader in business process services, is hosting walk-in interviews for the role of Customer Experience Associate in Bengaluru. This is a fantastic chance for enthusiastic individuals who excel in communication and are eager to work in an international voice process. With a competitive salary package and the opportunity to work in night shifts, this role is perfect for those looking to dive into the dynamic world of customer support. Join us from September 29th to September 30th, 2025, and take the first step towards a rewarding career.

Key Job Details

• Company: Conduent
• Position: Customer Experience Associate (International Voice Process)
• Location: Bengaluru, India
• Salary: 4 – 4.75 Lacs P.A.
• Job Type: Full-Time, Permanent
• Education Requirement: 12th / Any Graduate / PG
• Interview Dates: September 29-30, 2025, from 10:00 AM to 2:30 PM
• Contact: Shreyas (6364888457)

About the Role

The Customer Experience Associate position at Conduent is tailored for freshers interested in the international voice process. This role involves handling inbound calls, providing product and service information to customers, and addressing their queries efficiently. As a Customer Experience Associate, you will be the first point of contact for customers, ensuring that their needs are met promptly and effectively. Strong English verbal and written skills are essential, as you will be communicating with customers from diverse backgrounds. Additionally, you will need to identify and escalate issues to supervisors when necessary, maintaining a high level of customer satisfaction. This position not only offers a competitive salary but also promises a vibrant work environment where you can learn and grow.

Required Skills

• Excellent Communication Skills: Proficiency in English, both verbal and written, is crucial for effective customer interaction.
• Problem-Solving Ability: You should be able to identify customer issues and provide adequate solutions or escalate them appropriately.
• Adaptability: Willingness to work in night shifts aligned with US time zones is essential.
• Customer-Centric Attitude: A passion for helping customers and ensuring their satisfaction is vital in this role.

Responsibilities

• Customer Support: Provide accurate information regarding products and services to customers through inbound calls.
• Issue Resolution: Address customer queries and issues on a timely basis, ensuring adherence to the turnaround time (TAT).
• Escalation Procedures: Identify problems that require supervisor intervention and escalate them appropriately.
• Continuous Learning: Stay updated with product knowledge and company policies to ensure the best service delivery.

Why Join Conduent

Conduent is renowned for its inclusive and dynamic work culture. The company values its employees and offers various benefits, including ongoing training and development programs. As part of the Conduent team, you will have access to numerous growth opportunities within the organization. The company also promotes work-life balance, ensuring that employees can thrive both professionally and personally. Joining Conduent means becoming part of a company that is committed to excellence and innovation in the business process services industry.

Industry Trends

The BPO industry is experiencing significant growth, especially in customer support roles due to the increasing demand for high-quality service. As companies continue to expand globally, the need for skilled professionals who can navigate the complexities of customer communication has never been more critical. By applying for the Customer Experience Associate position at Conduent, you are positioning yourself in a field that is not only stable but also offers numerous opportunities for advancement and skill development. This role will equip you with valuable experience that is highly sought after in today’s job market.

How to Apply

If you’re looking to seize this exciting opportunity and start your career in customer support, don’t miss out on the chance to join Conduent!

Apply Here