Exciting Career Opportunity at HCLTech: Join as a Customer Support Representative!

Are you a recent graduate looking to kickstart your career in the fast-paced world of customer support? HCLTech is hosting a mega walk-in drive for freshers, providing an excellent opportunity to join their dynamic team in Chennai. As one of the leading IT services companies, HCLTech offers a vibrant work environment and the chance to develop your skills while serving international clients. This role not only promises a competitive salary but also offers numerous benefits that ensure a fulfilling work-life balance. If you have a passion for customer success and want to be part of a global organization, this could be your perfect job match!

Key Job Details

• Job Title: Customer Support Representative – International Voice Process
• Company: HCLTech
• Location: Chennai, Tamil Nadu, India
• Education Requirement: Graduate in any stream
• Employment Type: Full Time, Permanent
• Salary Package: As per Company Standards
• Date of Walk-In: 2nd January – 3rd January, 10:30 AM – 2:00 PM
• Contact Person: Vishnu B
• Cab Facility: Two-way cab (upto 30 Kms only)
• Additional Benefits: Great salary, excellent working environment, free cab for female employees, international trainers, and world-class exposure.
• Who Can Apply: Freshers from Arts, Science, MBA, MA, MSC, M.Com; 2025 passed outs with final semester result copy required.

About the Role

The Customer Support Representative role at HCLTech is designed for those who thrive in a customer-oriented environment. You will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This position involves engaging with clients primarily through voice processes, providing you with the opportunity to enhance your communication skills while working in a diverse team. With international exposure, you will receive training from experienced professionals, equipping you with the tools needed for success in customer service. The role is pivotal in maintaining customer relationships and requires a proactive approach to ensure customer retention and excellence in service delivery. As a part of HCLTech, you will contribute to creating positive customer experiences and learn about the latest trends in customer success strategies.

Required Skills

• Customer Retention: Ability to engage and retain customers by addressing their needs and concerns effectively.
• Voice Communication: Strong verbal communication skills to articulate solutions and provide support over the phone.
• Problem-Solving: Aptitude for resolving customer issues efficiently and effectively while maintaining a positive attitude.
• Adaptability: Ability to adapt to different customer personalities and situations, ensuring a tailored approach to support.
• Team Collaboration: Excellent team player who can work with various departments to enhance the customer experience.

Responsibilities

• Engagement: Actively engage with customers to understand their needs and provide timely solutions.
• Issue Resolution: Handle customer complaints and queries with professionalism and urgency to ensure satisfaction.
• Feedback Collection: Gather and analyze customer feedback to identify areas for improvement in service delivery.
• Documentation: Maintain accurate records of customer interactions and transactions.
• Collaboration: Work closely with other team members and departments to resolve complex customer issues.

Why Join HCLTech?

HCLTech fosters a culture of innovation and inclusivity, making it a great place for freshers to develop their careers. Employees enjoy a supportive work environment that prioritizes personal and professional growth. The company offers competitive salaries and benefits, along with a comprehensive training program led by international trainers. HCLTech is committed to ensuring the well-being of its employees with initiatives like free cab services for female employees and a vibrant workplace culture. By joining HCLTech, you will not only gain valuable experience but also the opportunity to build a rewarding career in customer support.

Industry Trends

As businesses increasingly focus on customer experience, the demand for skilled customer support representatives is on the rise. In 2025, the job market will continue to value roles that enhance customer satisfaction and retention. With the growth of digital services, companies are investing more in their customer service teams to meet high consumer expectations. This makes the Customer Support Representative position at HCLTech an excellent opportunity for freshers looking to enter a thriving industry. By applying for this role, you are positioning yourself in a pivotal sector that plays a crucial role in business success.

How to Apply

If you are ready to take the next step in your career and join a leading company like HCLTech, don’t miss this opportunity! Prepare your resume and attend the walk-in interview on January 2nd and 3rd, 2026. Make sure to bring your educational documents, especially if you are a 2025 graduate. This could be the beginning of an exciting journey in customer support!

Apply Here