Exciting Career Opportunity: Join Genpact as a Customer Service Representative in 2025!

If you’re looking for a promising career in customer service with a reputable company, Genpact is offering a fantastic opportunity for you to join their team as a Customer Service Representative. This walk-in drive scheduled for November 26, 2025, in Hyderabad promises not just a job but a chance to grow and excel in the dynamic field of customer service. With an emphasis on innovation and excellence, Genpact is renowned for its commitment to employee development and customer satisfaction. Whether you’re a fresher or have a few years of experience, this role beckons those who are passionate about delivering exceptional service and support to customers. Read on to discover all the essential details about this exciting opportunity!

Key Job Details

• Job Title: Customer Service – Voice
• Company: Genpact
• Location: Hyderabad, India
• Employment Type: Full Time, Permanent
• Education Requirement: Master’s degree in a relevant field (IT, Computer Science)
• Experience: Freshers and candidates with up to 3 years of experience in voice process
• Salary: As per Company Standards
• Walk-in Date: November 26, 2025
• Walk-in Timings: 11:30 AM – 1:00 PM
• Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079
• Languages Required: Hindi and English
• Documents to Carry: 2 Passport size photographs, 2 copies of resume, Original Aadhar card

About the Role

The Customer Service Representative at Genpact plays a pivotal role in ensuring customer satisfaction and handling queries with efficiency and professionalism. As part of the Customer Success, Service & Operations department, you will be responsible for providing excellent support to clients, responding to their inquiries, and addressing any concerns they may have. This position requires effective communication skills in both written and spoken English, along with a neutral accent to ensure clarity in interactions. You will also be tasked with maintaining a deep understanding of the client’s processes and policies, which is crucial for providing accurate information and resolving customer issues promptly.

This role offers a unique blend of challenges and rewards, as you will have the opportunity to hone your critical thinking and analytical skills. You will be responsible for reproducing customer issues, escalating product bugs, and supporting data collection to enable account recovery. Working on a flexible schedule, including weekends, will allow you to adapt to the dynamic needs of the job while also providing a supportive work environment.

Required Skills

• Proficiency in Programming Languages: A strong foundation in programming languages like Java is essential for this role, enabling you to understand technical queries from customers.
• Software Development Principles: A good understanding of software development principles and design patterns will help you relate to technical issues more effectively.
• Web Development Technologies: Knowledge of web development technologies such as HTML, CSS, and JavaScript is important for addressing customer inquiries related to online platforms.
• Version Control Systems: Familiarity with version control systems like Git is a plus, as it can aid in understanding the technical aspects of customer issues.
• Effective Communication Skills: Excellent proficiency in written English and a neutral accent are crucial for clear customer communication.
• Analytical Skills: The ability to analyze customer queries and provide effective solutions is a key requirement for the role.

Responsibilities

• Customer Query Resolution: Respond to customer queries promptly and effectively, ensuring a high level of service.
• Support for Data Collection: Assist in data collection to facilitate the recovery of accounts for end users.
• Maintain Client Understanding: Keep a deep understanding of client processes and policies to provide accurate information.
• Issue Reproduction: Reproduce customer issues and escalate product bugs to the appropriate teams.
• Critical Thinking: Exhibit capacity for critical thinking and analysis while resolving customer concerns.
• Flexible Scheduling: Be willing to work on a flexible schedule, including weekends, to meet customer needs.

Why Join Genpact?

Genpact is not just a workplace; it’s a community that fosters growth, innovation, and excellence. As a global leader in business process management and services, Genpact provides a collaborative and inclusive culture that encourages employees to thrive. You will have access to extensive training programs and career advancement opportunities, ensuring that you are equipped with the skills needed to excel in your role. The company also emphasizes work-life balance, offering flexible scheduling to accommodate its employees’ needs. With a commitment to employee well-being, Genpact provides comprehensive benefits, making it an attractive place to build a career.

Industry Trends and Market Value

The customer service industry is rapidly evolving, and roles like the one offered by Genpact are becoming increasingly relevant. With the growth of digital platforms and online services, the demand for skilled customer service representatives is on the rise. Companies are now seeking individuals who can not only handle customer inquiries but also understand the technical aspects of their products or services. This makes the Customer Service – Voice role at Genpact a valuable position for those looking to enter the job market in 2025. As businesses continue to prioritize customer experience, positions in this field will be essential for organizational success.

How to Apply

Don’t miss this opportunity to kickstart your career with Genpact! Be sure to prepare your documents and attend the walk-in drive on November 26, 2025. This could be the first step towards a fulfilling career in customer service.

Apply Here