Exciting Career Opportunity: Join Genpact as a Trainee in Customer Service for 2025!

If you’re looking to kickstart your career in customer service, Genpact has a fantastic opportunity for you! On December 16, 2025, Genpact will host walk-in interviews for the position of Trainee – Customer Service in Hyderabad, India. This is an excellent chance for fresh graduates to enter a dynamic work environment and develop essential skills in customer success and operations. As a leader in the industry, Genpact offers a supportive atmosphere where you can thrive and build a successful career. In this blog post, we will discuss the key job details, responsibilities, required skills, and the unique benefits of working at Genpact. Don’t miss out on this chance to be part of a growing company that values innovation and teamwork!

Key Job Details

• Job Title: Trainee – Customer Service
• Company: Genpact
• Location: Hyderabad, India
• Employment Type: Full-time, Permanent
• Education Requirement: Any graduate except law
• Salary Package: As per Company Standards
• Languages Required: English + Hindi
• Shifts: Flexible with any shift
• Interview Date: December 16, 2025, from 11:00 AM to 1:00 PM
• Venue: Genpact, Plot No. 14/45, IDA Uppal, Habsiguda, Hyderabad 500079

About the Role

The Trainee – Customer Service position at Genpact is designed for individuals who are passionate about providing exceptional customer support. In this role, you will be the first point of contact for customers, addressing their inquiries and concerns effectively. You will be responsible for maintaining a deep understanding of client processes and policies, which is crucial for delivering top-notch service. Your analytical skills will come into play as you work on data collection to assist in the recovery of accounts for end users. Additionally, you will have the opportunity to reproduce customer issues and escalate product bugs as necessary. This position requires a customer-centric approach and effective probing skills, ensuring that each customer feels valued and understood. You will be part of a team that thrives on collaboration and continuous improvement, making it an ideal environment for personal and professional growth.

Required Skills

• Effective Communication: Excellent proficiency in written and spoken English, with a neutral accent is essential for clear customer interactions.
• Analytical Skills: Ability to analyze customer issues and provide solutions, showcasing critical thinking and problem-solving capabilities.
• Customer-Centric Approach: A strong focus on customer satisfaction and the ability to handle queries with empathy and efficiency.
• Flexibility: Willingness to work on a flexible schedule, including weekends, to meet the needs of the business.
• Technical Skills: Familiarity with data handling and the ability to use technology to assist in customer service tasks.

Responsibilities

• Respond to Customer Queries: Address customer inquiries and concerns promptly and effectively, ensuring a positive experience.
• Data Support: Provide support for data collection to facilitate account recovery for end users, ensuring accuracy and confidentiality.
• Client Understanding: Maintain a comprehensive understanding of client processes and policies to deliver informed customer support.
• Issue Reproduction: Reproduce customer issues and escalate product bugs to the technical team for resolution.
• Customer Service Excellence: Deliver high-quality service that reflects the values and standards of Genpact.

Why Join Genpact?

Genpact is not just a workplace; it’s a community committed to innovation and growth. As a leading global professional services firm, Genpact provides a platform where your career aspirations can flourish. The company culture emphasizes collaboration, inclusivity, and continuous learning, making it an excellent choice for fresh graduates. Employees enjoy a range of benefits, including competitive salaries, career development programs, and opportunities for advancement within the company. Joining Genpact means becoming part of a dynamic environment that encourages creativity and values each team member’s contributions.

Industry Trends and Career Value

The customer service industry is evolving rapidly, driven by technological advancements and changing consumer expectations. Companies are increasingly prioritizing customer experience, making roles like the Trainee – Customer Service crucial for success. With a focus on digital transformation, customer service positions are becoming more integrated with technology, offering new opportunities for career growth. For graduates looking for the best jobs in 2025, this position at Genpact presents a valuable entry point into a thriving industry. Gaining experience in customer service not only enhances your resume but also equips you with essential skills that are highly sought after in various sectors.

How to Apply

Ready to take the next step in your career? Don’t miss this opportunity to join Genpact as a Trainee in Customer Service. Make sure to attend the walk-in interview on December 16, 2025, and bring your resume along!

Apply Here