Exciting Career Opportunity: Join NTT DATA as an MS Technical Specialist in 2025!

Are you ready to take your career to the next level? NTT DATA, a leader in IT services and solutions, is excited to announce its recruitment program for 2025. We are on the lookout for talented individuals to fill the role of MS Technical Specialist. This is a fantastic opportunity for those with a passion for technology and a solid background in network management. As a part of our team, you will work in a hybrid environment, tackling complex challenges and providing exceptional service to our clients. With a focus on innovation and collaboration, NTT DATA offers a dynamic workplace where your skills will be valued. If you have a bachelor’s degree in IT or Computing, along with the required technical skills, we encourage you to explore this opportunity!

Key Job Details

• Job Position: MS Technical Specialist
• Company: NTT DATA
• Location: Bangalore, Karnataka, India
• Employment Type: Full Time
• Salary Package: As per Company Standards
• Education Requirement: Bachelor’s degree in IT/Computing or equivalent work experience
• Date Posted: November 17, 2025
• Job Category: Technical Engineering
• Job Type: Hybrid Working
• Experience Level: Experienced/Fresher

About the Role

As an MS Technical Specialist at NTT DATA, you will play a crucial role in delivering managed services to our clients. Your expertise will be essential in proactively identifying and resolving technical incidents, ensuring adherence to service level agreements (SLAs). You will manage high-complexity tickets, providing thorough analysis and innovative solutions to various technical challenges. In addition to resolving issues, you will mentor junior team members, fostering a collaborative learning environment. Your responsibilities will also include creating knowledge articles for recurring tasks, thereby enhancing team efficiency and service quality. By employing advanced monitoring tools and conducting necessary checks, you will ensure that our clients’ infrastructure remains operational and optimized. This role is pivotal in maintaining the high standards of service that NTT DATA is known for.

Required Skills

• Technical Proficiency: Strong knowledge of Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points.
• Networking Expertise: Understanding of enterprise network architecture, routing protocols such as BGP, OSPF, EIGrP, and network address translation.
• Problem-Solving Skills: Ability to troubleshoot uplinks to ISPs for DIA, MPLS, and P2P circuits.
• Project Management: Excellent planning and project management abilities to adapt to changing circumstances.
• Communication: Strong communication skills to effectively collaborate with diverse teams and clients.
• Client-Focused Approach: Committed to understanding client needs and delivering positive experiences.
• Adaptability: Ability to work diligently and efficiently under pressure.
• Certifications: Advanced certifications on at least one or two of the mentioned technologies are preferred.

Responsibilities

• Incident Management: Proactively identify and resolve technical incidents while ensuring SLAs are met.
• Complex Ticket Management: Handle high-complexity technical tickets and provide resolutions to complex issues.
• Mentorship: Coach and mentor junior team members, sharing knowledge and best practices.
• Knowledge Creation: Develop knowledge articles for frequent tasks and issues to streamline processes.
• Infrastructure Management: Ensure clients’ infrastructure is configured, installed, tested, and operational.
• Alert Monitoring: Use monitoring tools to respond to alerts and ensure timely issue resolution.
• Problem Identification: Log and analyze problems before escalation, investigating third-line support calls.

Why Join NTT DATA

NTT DATA is not just a company; it’s a community of innovators and leaders in the IT industry. We pride ourselves on fostering a culture of collaboration and inclusivity where every team member’s contribution is valued. With a strong focus on employee development, we provide numerous opportunities for professional growth and advancement. Our comprehensive benefits package includes competitive salaries, health and wellness programs, and flexible work arrangements. Joining NTT DATA means becoming part of a forward-thinking organization that is committed to innovation, excellence, and client satisfaction. As we navigate the changing landscape of technology, your role will be integral to our mission of delivering exceptional service and solutions.

Industry Trends and Value of the Position

The IT industry is experiencing rapid growth, with a significant demand for skilled networking professionals. As organizations increasingly rely on complex networks, the need for experts who can manage and optimize these systems is vital. The role of MS Technical Specialist at NTT DATA offers a unique opportunity to be at the forefront of these developments. With the rising importance of cybersecurity and efficient network management, this position is not only relevant but essential in today’s job market. As businesses seek to enhance their digital infrastructure, professionals in this field will continue to be highly sought after. This is the perfect time to join a leading company like NTT DATA and make a meaningful impact in the tech world.

How to Apply

If you are ready to embark on an exciting career journey with NTT DATA and meet the qualifications outlined above, we invite you to apply for the MS Technical Specialist position. Take the first step towards an enriching career!

Apply Here