Exciting Opportunities Await: Join Teleperformance as a Customer Success Associate in 2026!

Are you ready to kickstart your career in the thriving IT services industry? Teleperformance, a global leader in customer experience management, is hosting a walk-in drive for the role of Customer Success Associate in Gurgaon. This is an extraordinary opportunity for both graduates and undergraduates who possess excellent communication skills in English and a knack for customer relations. As a Customer Success Associate, you will be at the forefront of ensuring customer satisfaction while negotiating sales terms and closing deals. With a competitive salary package ranging from 2-3 Lakhs per annum and a supportive work environment, this position is perfect for freshers looking to make their mark in the industry. Join us from December 29th to 31st, 2025, and take the first step towards a rewarding career!

Key Job Details

• Company: Teleperformance
• Position: Customer Success Associate
• Location: Gurgaon, India
• Education Requirement: UG/Graduate (both can apply)
• Salary Package: 2-3 Lacs P.A.
• Employment Type: Full Time
• Shift: Day shift with Sunday fixed off
• Benefits: PF, Insurance, Mediclaim, Gratuity
• Contact: HR Shanib (9821886723)
• Walk-In Dates: December 29th – 31st, 2025, from 9.30 AM – 4.00 PM

About the Role

The Customer Success Associate position at Teleperformance is an integral part of the customer service and operations team. As a Customer Success Associate, you will act as the primary point of contact between customers and the company, ensuring their needs are met with utmost professionalism. Your role will involve negotiating sales terms and agreements, which means you should possess strong verbal and written communication skills in English. You will also gather market and customer information to identify customer needs and respond to queries effectively. This position is ideal for those who thrive in a fast-paced environment and enjoy solving problems while providing exceptional service. Moreover, you’ll have the opportunity to advise product developers on enhancements based on customer feedback, making your role pivotal in shaping the customer experience. With the chance to interact with diverse clients and work in a dynamic team setting, this job offers a comprehensive introduction to the IT services industry.

Required Skills

• Excellent Communication Skills: Proficiency in verbal and written English is crucial for effective customer interaction.
• Sales Negotiation: Ability to negotiate terms and close sales with a focus on customer satisfaction.
• Market Understanding: Capability to gather and analyze customer information to tailor solutions to their needs.
• Problem-Solving Skills: Aptitude for responding to customer queries and resolving objections to facilitate purchases.
• Attention to Detail: Providing accurate quotations and cost calculations is essential in this role.

Responsibilities

• Act as a liaison between customers and the company, ensuring high levels of customer satisfaction.
• Negotiate sales terms and agreements to maximize customer retention and sales opportunities.
• Collect market and customer data to understand and anticipate customer needs.
• Respond promptly to customer inquiries and resolve any objections they may have.
• Advise on product improvements based on customer feedback and trends.
• Prepare detailed proposal documents for bidding processes.
• Inspect inventory and ensure product quality meets company standards.

Why Join Teleperformance?

Teleperformance is renowned for fostering a vibrant and inclusive company culture that prioritizes employee well-being and professional growth. The company offers a range of benefits, including Provident Fund (PF), insurance, and mediclaim, ensuring you are well taken care of. Additionally, working in a company that values continuous learning and development can significantly enhance your career trajectory. With ample opportunities for advancement within the organization, you can expect to grow along with the company while contributing to its success. Joining Teleperformance means becoming part of a global community focused on delivering exceptional customer experiences.

Industry Trends and Value of This Position

The demand for customer support roles continues to grow, particularly as businesses increasingly prioritize customer experience in a competitive market. As companies expand their digital services, the need for skilled customer success professionals is more vital than ever. This position offers a unique entry point into the IT services industry, allowing you to gain valuable experience while being part of a sector that is continually evolving. Understanding customer needs and delivering tailored solutions are skills that are highly sought after, making this role both relevant and rewarding in today’s job market.

How to Apply

If you’re ready to take the next step in your career and join Teleperformance as a Customer Success Associate, don’t miss this opportunity!

Apply Here