Join Capgemini as a Fresher in 2026: Exciting Opportunity in Contact Support Group (CSG)

Are you a recent graduate looking to kickstart your career in a dynamic and supportive environment? Capgemini, a global leader in consulting, technology services, and digital transformation, is thrilled to announce its Exceller 2026 hiring initiative for freshers in the Contact Support Group (CSG). This is an exceptional opportunity for candidates who have completed their diploma or graduation in 2025 to join a company that values innovation, teamwork, and excellence. With a competitive salary package and the chance to work in a vibrant, hybrid environment, this role is perfect for those seeking growth and development in the IT service sector. As part of CSG, you will not only resolve customer issues but also play a vital role in enhancing the overall client experience, making this a truly rewarding position.

Key Job Details

• Job Position: Contact Support Group (CSG)
• Company: Capgemini
• Location: Noida, India
• Salary Package: 3.25 Lacs (3 LPA + 25k one-time incentive)
• Employment Type: Full Time
• Education Requirement: 3-year diploma or graduation completed in 2025
• Application Deadline: 10 January 2026, 11:59 PM

About the Role

The Contact Support Group (CSG) at Capgemini serves as the frontline of defense for IT infrastructure incidents and service requests. As a member of this team, you will handle a variety of customer queries using both traditional and digital channels, including email, voice, chat, and AI-driven solutions. Your primary responsibilities will involve providing exceptional customer service, troubleshooting technical issues, and ensuring prompt resolution of customer inquiries. You will engage with clients across various industries such as telecommunications, finance, healthcare, and technology, which will give you a broad perspective on different market demands and customer expectations.

In this role, you will be expected to work in a 24/7 environment and be flexible in adapting to different shifts. This position not only allows you to showcase your communication and problem-solving skills but also requires you to utilize your analytical abilities to manage ticketing systems effectively. By prioritizing issues based on urgency and categorizing them correctly, you will ensure that our customers receive timely updates and resolutions. This dynamic role emphasizes the importance of customer satisfaction and service delivery, making it an exciting opportunity for those who thrive in fast-paced environments.

Required Skills

• Excellent Communication Skills: You should possess strong verbal and written communication abilities, particularly in English, to effectively interact with customers.
• Interpersonal Skills: Being able to build rapport with clients and work well in a team is essential.
• Basic Computing Skills: Familiarity with computer systems and troubleshooting is necessary for addressing technical issues.
• Ability to Work Under Pressure: This role demands a calm and composed approach to handle multiple customer queries simultaneously.
• Flexibility: Open to working in night shifts and relocating as required by the job.

Responsibilities

• Customer Service: Provide best-in-class support and problem resolution for customer queries via voice calls and other channels.
• Ticket Management: Prioritize and categorize tickets, track their status, and keep customers informed throughout the process.
• Business Intelligence: Utilize ticket data and analytics to support customer needs and optimize service delivery.
• Service Delivery: Ensure that all services meet customer expectations and contribute to improving the user experience.
• Knowledge Management: Effectively manage and utilize the knowledge base to resolve customer inquiries efficiently.

Why Join Capgemini

Capgemini is renowned for its inclusive company culture that promotes diversity and teamwork. As an employee, you will have access to a wide range of benefits, including professional development programs, mentoring opportunities, and the chance to work with advanced technologies. The company is committed to fostering a work environment that encourages innovation and personal growth. By joining Capgemini, you will be part of a global network that values collaboration and strives to deliver exceptional solutions for clients. This is not just a job; it’s an opportunity to build a successful career in a supportive and dynamic setting.

Industry Trends

The demand for skilled professionals in customer support and IT services continues to grow as companies increasingly rely on technology to manage their operations. Positions like the one offered at Capgemini are essential in today’s market where customer satisfaction is paramount. With the rise of digital transformation, roles that combine technical support with exceptional customer service are becoming more valuable. By joining Capgemini’s CSG, you will be well-positioned to contribute to and thrive in this evolving landscape, making this an excellent choice for freshers in 2025.

How to Apply

If you are excited about this opportunity and meet the qualifications, don’t miss your chance to be part of Capgemini’s innovative team! Click the button below to apply:

Apply Here