Exciting Career Opportunity: Join HCL TECH as a Customer Service Associate for Freshers!

Are you a recent graduate looking to kickstart your career in a dynamic work environment? HCL TECH is thrilled to announce its recruitment program for the role of Customer Service Associate, inviting fresh talent to join our team in Bengaluru. This is a fantastic opportunity for 2024 graduates who are eager to learn and grow within a globally recognized organization. With a supportive atmosphere, excellent training, and world-class exposure to international standards, HCL TECH is the ideal place for you to build your professional journey. In this post, we will explore all the details you need to know about this exciting position, including the key job details, required skills, and the unique benefits of working with us. Don’t miss your chance to be part of a company that values innovation and excellence!

Key Job Details

• Job Title: Customer Service Associate
• Company: HCL TECH
• Location: Bengaluru, Karnataka, India
• Employment Type: Full-time
• Education Requirement: Graduation in any stream (Engineering graduates will not be considered)
• Skills Required: 2024 Freshers without backlogs
• Salary Package: As per Company Standards
• Cab Facility: Two-way cab facility (up to 30 Kms only)
• Date Posted: June 19, 2025

About the Role

The Customer Service Associate position at HCL TECH is a full-time, on-site role designed for individuals who possess exceptional communication skills and a passion for customer service. In this role, you will be the first point of contact for our customers, assisting them with inquiries and ensuring a high level of satisfaction. The job involves handling customer interactions through various channels, including phone, email, and chat. You will be trained by international trainers, gaining valuable insights into best practices in customer service.

As a Customer Service Associate, you will work in a fast-paced environment, contributing to the overall success of the team by ensuring that all customer queries are addressed promptly and professionally. You will also have opportunities to develop your problem-solving skills and learn about the latest customer service technologies. This position is ideal for fresh graduates looking to enter the corporate world and make a significant impact from day one. The supportive culture at HCL TECH encourages growth and development, making it a perfect launchpad for your career.

Required Skills

• Strong Communication Skills: You must be able to communicate effectively with customers and resolve their issues efficiently.
• Customer-Centric Mindset: A genuine interest in helping customers and enhancing their experience is crucial for this role.
• Problem-Solving Abilities: The ability to think critically and find solutions to customer problems is essential.
• Team Player: Collaborating with colleagues to achieve team goals will be part of your daily activities.
• Adaptability: Being open to learning and adapting to new technologies and processes will enhance your performance.

Responsibilities

• Customer Interaction: Handle customer queries through various channels while maintaining a positive attitude.
• Issue Resolution: Address and resolve customer complaints and issues in a timely manner.
• Documentation: Keep accurate records of customer interactions and feedback for continuous improvement.
• Collaboration: Work closely with team members and other departments to ensure seamless service delivery.
• Training Participation: Engage actively in training sessions to enhance your skills and knowledge.

Why Join HCL TECH?

At HCL TECH, we pride ourselves on fostering a positive and inclusive workplace culture. We believe that our employees are our greatest asset, and we offer a range of benefits to ensure their well-being and professional growth. You will enjoy a competitive salary package that aligns with industry standards, along with additional perks such as free cab services for female employees and access to international trainers.

Moreover, the company encourages continuous learning and provides opportunities for career advancement. With a focus on employee development, HCL TECH invests in your future, enabling you to reach your full potential. The diverse and vibrant workplace promotes innovation, teamwork, and success, making it an exciting place to build your career.

Industry Trends and Value of This Position