Exciting Career Opportunity: Join Firstsource as a Customer Support Associate in 2025!

If you’re a recent graduate looking to kickstart your career in a dynamic work environment, look no further! Firstsource is hosting a walk-in drive for freshers in Chennai, offering a fantastic opportunity to join their team as a Customer Support Associate (CSA) in the International Non-Voice process. With a focus on customer success and service operations, this position promises to be rewarding both personally and professionally. Firstsource is known for its inclusive culture and commitment to employee growth, making it a great place to launch your career. If you are an Arts or Science graduate from 2020 to 2024 with no arrears, this is your chance to shine!

Key Job Details

• Job Position: Customer Support Associate (CSA)
• Company: Firstsource
• Job Location: Chennai, Tamil Nadu, India
• Salary Package: ₹1.25 – ₹2.25 Lacs P.A.
• Employment Type: Full Time, Permanent
• Education Requirement: Any Arts and Science UG Graduates from 2020 to 2024 (No arrears)
• Contact Person: Abhilash, Phone: 8754145298
• Walk-In Dates: 6th October – 15th October, 10.30 AM – 2.00 PM
• Venue: Firstsource Solution Limited, 5th floor ETA Techno Park, Block 4, 33 OMR Navallur, Chennai, Tamil Nadu 603103 (Landmark: near Vivira Mall)
• Documents Required: Updated resume, Aadhar card, Pan card, Educational Certificates (1st to 6th marksheet, Provisional marksheet)

About the Role

The Customer Support Associate (CSA) role at Firstsource is an exciting opportunity for fresh graduates who are eager to learn and grow in the customer service sector. As a CSA, you will be responsible for providing exceptional support to customers, ensuring their queries are resolved promptly and efficiently. This position focuses on non-voice communication, allowing you to interact with customers through email and chat, making it ideal for individuals who possess strong written communication skills.

Your day-to-day responsibilities will include managing customer inquiries, troubleshooting issues, and maintaining high levels of customer satisfaction. You will work in a supportive environment where teamwork and collaboration are encouraged. This role is perfect for those who enjoy helping others and are looking to develop their careers in customer service. With Firstsource, you will gain valuable experience that will serve as a foundation for your future professional endeavors.

Required Skills

• Strong Communication Skills: Clear and concise communication is crucial for effectively addressing customer needs.
• Good Typing Skills: As the role involves non-voice communication, proficiency in typing is essential for timely responses.
• Good Listening Skills: Understanding customer concerns is key to providing effective solutions.

Responsibilities

• Respond to Customer Inquiries: Address customer questions and concerns through email and chat in a professional manner.
• Troubleshoot Issues: Identify and resolve customer problems effectively to ensure a smooth experience.
• Maintain Records: Keep accurate records of customer interactions and transactions for future reference.
• Collaborate with Team Members: Work closely with colleagues to ensure the best outcomes for customers and the organization.

Why Join Firstsource

At Firstsource, employees are valued as the backbone of the company. The organization fosters a vibrant culture that emphasizes growth, learning, and teamwork. As an employee, you will have access to various training programs designed to enhance your skills and career prospects. Additionally, Firstsource offers competitive salaries and benefits, making it an attractive option for freshers looking to enter the job market. The company is committed to diversity and inclusion, ensuring that all employees feel welcome and supported. Joining Firstsource is not just about getting a job; it’s about building a career where you can thrive and make an impact.

Industry Trends

The customer service industry is rapidly evolving, with increasing demand for skilled professionals who can effectively engage with customers in various ways. The rise of digital communication has created a significant need for non-voice support roles. Companies like Firstsource are stepping up to meet this demand, making positions like the CSA more valuable than ever. As businesses continue to prioritize customer experience, the need for dedicated support teams will only grow, presenting numerous opportunities for fresh graduates to enter the workforce and build rewarding careers.

How to Apply

If you are ready to embark on a rewarding career path with Firstsource, don’t miss this opportunity! Make sure to prepare your documents and attend the walk-in drive during the specified dates. This could be the first step towards a successful career in customer service!

Apply Here