Exciting Career Opportunity: Analyst, Customer Insights at Lowe’s for 2025!

Are you ready to take your career to the next level? Lowe’s is thrilled to announce its recruitment program for 2025, featuring the position of Analyst in Customer Insights. This is a unique opportunity for individuals passionate about data analysis and consumer behavior to join a leading company in the retail industry. With a focus on hybrid and remote work, this position allows for flexibility while being part of a dynamic team. As an Analyst, you’ll play a crucial role in understanding customer trends and improving operational processes, making a significant impact on the way Lowe’s serves its customers. If you have a background in data analysis and are eager to contribute to innovative projects, this role might be the perfect fit for you.

Key Job Details

Job Title: Analyst, Customer Insights
Company: Lowe’s
Location: Bengaluru, India
Employment Type: Full Time
Education Requirement: Bachelor’s degree in Business, Operations Management, Marketing, Data Science, Statistics, or a related field; Master’s degree is a plus
Salary: As per Company Standards
Date Posted: October 6, 2025
Job ID: JR-02208993
Experience: 1+ years in customer service, retail, e-commerce, or customer-facing industries

About the Role

The Analyst, Customer Insights role at Lowe’s is pivotal in shaping the future of our customer engagement strategies. As part of the Customer Insights team, you will work closely with both local and US teams to define research needs and apply appropriate methodologies to conduct comprehensive data analyses. Your primary responsibility will be to extract meaningful insights from customer data gathered through surveys, feedback, and internal metrics. This position demands a blend of analytical prowess and excellent communication skills, as you will be translating complex data into actionable recommendations for stakeholders. Furthermore, you will engage in survey programming using tools like Qualtrics and oversee quality checks to ensure the accuracy of third-party data. This role offers the chance to develop new analytical methods that enhance understanding of customer behavior, thus directly influencing Lowe’s operational processes and marketing strategies.

Required Skills

Data Analysis Tools: Proficiency in tools such as Excel, PowerPoint, SPSS, and familiarity with SQL, Python, and data visualization platforms like Power BI or Tableau.
Survey Methodology: Experience in understanding survey requirements, building questionnaires, and conducting data analysis.
Problem-Solving: Strong analytical skills to interpret data and provide insights that drive decision-making.
Communication: Excellent written and verbal skills to present findings to non-technical audiences effectively.
Collaboration: Ability to work collaboratively across cross-functional teams and with third-party vendors.
Statistical Models: Experience working on statistical models and text data analysis is a plus.

Responsibilities

Conduct thorough data analysis to identify key trends, behaviors, and pain points within the customer experience.
Work on ongoing projects like the Brand Health Tracker to enhance workflows and improve process efficiencies.
Present insights and analysis results to key stakeholders, ensuring strategic alignment with business goals.
Measure the effectiveness of creative campaigns by tracking key performance indicators (KPIs) and conducting competitive analyses.
Manage research data infrastructure in collaboration with vendor teams to support analytics projects.
Respond to ad hoc data and research requests to support various business needs.

Why Join Lowe’s

Lowe’s is not just a retail giant; it’s a community that values innovation, collaboration, and employee growth. Working here means being part of a culture that encourages creativity and rewards initiative. Employees benefit from competitive salaries, comprehensive health benefits, and opportunities for professional development. With a commitment to diversity and inclusion, Lowe’s fosters an environment where every voice is heard, and every employee can thrive. Joining Lowe’s as an Analyst in Customer Insights opens the door to exciting career advancement opportunities in one of the most dynamic industries today.

Industry Trends and Position Value

The demand for data-driven decision-making is higher than ever, especially in the retail sector. As consumer preferences shift rapidly, understanding customer insights has become essential for businesses looking to maintain a competitive edge. This Analyst position not only provides a platform to influence strategic decisions but also places you at the forefront of industry innovations. With the rise of e-commerce and customer-centric marketing strategies, professionals in customer insights roles are increasingly sought after. By joining Lowe’s, you’re aligning yourself with a forward-thinking company that prioritizes data analytics to enhance customer satisfaction and operational efficiency.

How to Apply

If you’re ready to embark on an exciting career journey with Lowe’s, don’t miss your chance to become an Analyst in Customer Insights. Take the next step towards a fulfilling career!

Apply Here