Exciting Career Opportunity: Join Johnson Controls as Analyst I – Customer Success in 2025

If you are looking for a rewarding career in the ever-evolving field of customer success, Johnson Controls has an exciting opportunity for you! As a global leader in building technologies and solutions, Johnson Controls is dedicated to creating safe, sustainable, and intelligent environments. We are currently seeking a talented Analyst I – Customer Success to join our team in Pune, Maharashtra. This role is perfect for individuals who are passionate about technology and customer service. With a focus on IoT technologies and data analysis, this position offers a chance to work in a dynamic environment where your skills can flourish. If you have a background in engineering and are eager to learn and grow, this could be the perfect role for you!

Key Job Details

• Job Title: Analyst I – Customer Success
• Company: Johnson Controls
• Location: Pune, Maharashtra, India
• Job ID: WD30256083
• Employment Type: Full Time
• Salary Package: As per Company Standards
• Education Requirement: B.E / B. Tech
• Date Posted: December 3, 2025

About the Role

The Analyst I – Customer Success position at Johnson Controls plays a crucial role in ensuring customer satisfaction and service excellence. In this role, you will be responsible for diagnosing and troubleshooting customer issues, focusing on IoT technologies and HVAC systems. A strong understanding of thermodynamics principles and data flow from building automation systems to IoT platforms is essential. You will utilize your analytical skills to identify trends in customer queries, providing invaluable insights that can lead to process improvements. This position requires collaboration with other technical teams to address complex issues, ensuring that customers receive seamless and effective resolutions. Additionally, you will document all interactions in the ticketing system, contributing to a comprehensive knowledge base that enhances service delivery. With training sessions and workshops, you will have ample opportunities for professional development and skill enhancement in the fast-paced technology landscape.

Required Skills

• Basic understanding of IoT technologies: Familiarity with how IoT integrates with HVAC systems and building automation.
• Python programming: Ability to write and understand Python scripts for data analysis and automation tasks.
• PowerBI data visualization: Skills in using PowerBI to create insightful reports and visualizations of data trends.
• Postman for API testing: Experience in using Postman to test APIs, ensuring reliable data flow and communication between systems.
• Thermodynamics principles: Knowledge of thermodynamics as it relates to HVAC operations, ensuring effective troubleshooting.
• Strong analytical skills: Capability to analyze data and identify patterns that can enhance customer support processes.
• Customer-centric approach: A commitment to providing exceptional service and maintaining high customer satisfaction levels.

Responsibilities

• Diagnosing customer issues: Identify and troubleshoot problems related to IoT technologies and HVAC systems.
• Documenting support interactions: Maintain accurate records of all support cases in the ticketing system.
• Collaborating with technical teams: Work closely with other departments to resolve complex technical issues efficiently.
• Identifying patterns: Utilize analytical skills to recognize common customer queries and suggest improvements.
• Participating in training: Engage in ongoing training to enhance technical knowledge and service capabilities.
• Improving SOPs: Assist in refining standard operating procedures and knowledge base articles to streamline service delivery.

Why Join Johnson Controls?

At Johnson Controls, we believe in fostering a culture of innovation and collaboration. Our team is dedicated to creating an inclusive environment where everyone can thrive. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth. Joining us means being part of a company that is committed to sustainability and making a positive impact on the communities we serve. With a focus on continuous learning and development, you will have the chance to expand your skill set and advance your career in a dynamic industry. Be part of a team that values your contributions and supports your professional journey.

Industry Trends and Job Value

The demand for skilled professionals in the IoT and HVAC sectors is on the rise as businesses increasingly leverage technology to enhance operational efficiency and customer satisfaction. As industries evolve, the need for Analysts who can bridge the gap between technology and customer needs becomes critical. This role is not only valuable but essential in today’s job market, especially for fresh graduates looking to start their careers. The Analyst I – Customer Success position at Johnson Controls is an excellent opportunity for individuals eager to make their mark in a growing field while contributing to innovative solutions that shape the future of building technologies.

How to Apply

If you are ready to embark on an exciting career with Johnson Controls, don’t miss this opportunity. Click the button below to apply for the Analyst I – Customer Success position!

Apply Here