Exciting Career Opportunity: Customer Service & Operations Analyst at NatWest Group in 2025

Are you a recent graduate looking to kickstart your career in a dynamic and supportive environment? The NatWest Group is thrilled to announce its Recruitment Program for 2025, targeting fresh talent for the role of Customer Service & Operations Analyst. This is an exciting opportunity for 2023 or 2024 graduates from diverse backgrounds such as B.Com, BA, BBA, BSc Non-IT, Mass Communication, and Journalism. As a part of the NatWest Group, you will be joining a renowned financial services organization that values innovation, customer satisfaction, and employee development. In this role, you will enhance your analytical skills, work with performance metrics, and directly impact customer experiences. If you’re eager to learn and grow in a fast-paced environment, keep reading to discover more about this fantastic opportunity!

Key Job Details

• Job Title: Customer Service & Operations Analyst
• Location: Gurugram, India
• Employment Type: Permanent, Full Time
• Education Requirement: 2023 or 2024 graduates in B.Com, BA, BBA, BSc Non-IT, Mass Comm, Journalism
• Salary Package: As per Company Standards
• Job ID: R-00247772
• Date Posted: July 20, 2025
• Industry: Financial Services

About the Role

As a Customer Service & Operations Analyst at NatWest Group, you will play a crucial role within the Customer Service & Operations department. Your primary focus will be to analyze performance data and improve operational efficiency. This role is perfect for fresh graduates eager to apply their knowledge in a practical setting. You will work closely with various operational centers, providing coaching and support to enhance overall performance. By maintaining accurate records and identifying trends, you will help streamline processes that improve customer service experiences.

In addition to your analytical responsibilities, you will be actively involved in initiatives aimed at enhancing customer satisfaction. Your ability to convey information simply and effectively will be essential as you engage with team members and stakeholders. This position will not only allow you to develop your skills in Microsoft Office applications but also provide a platform for significant career advancement in the financial sector.

Required Skills

• Analytical Skills: A strong capability to analyze data to identify performance trends and areas for improvement.
• Communication: The ability to convey complex information in an understandable manner to various stakeholders.
• Contact Centre Knowledge: An understanding of contact center operations and performance metrics to enhance efficiency.
• Microsoft Office Proficiency: Competence in PowerPoint, Excel, and Word is essential for reporting and presentations.
• Problem-Solving: A proactive approach to identifying barriers and proposing effective solutions.

Responsibilities

• Performance Analysis: Regularly analyze and use performance data to improve service delivery.
• Process Improvement: Identify and redesign ineffective processes to enhance efficiency and customer satisfaction.
• Coaching and Support: Provide guidance to operational centers to boost their performance and knowledge base.
• Record Keeping: Maintain accurate records of daily operations and incidents to identify trends and areas of concern.
• Customer Focus: Prioritize customer service improvements and actively participate in initiatives that enhance customer experiences.

Why Join NatWest Group

Joining NatWest Group means becoming part of a company that is committed to fostering a diverse and inclusive workplace. The company offers numerous benefits, including competitive salaries, opportunities for professional development, and a supportive work culture. Employees at NatWest are encouraged to grow their skills and advance their careers, making it an ideal place for ambitious graduates. The company values teamwork, innovation, and a customer-centric approach, ensuring that every team member feels valued and empowered to contribute to the organization’s success.

Industry Trends and Career Value

The financial services industry is continuously evolving, with a growing emphasis on customer service and operational efficiency. As businesses increasingly rely on data-driven decision-making, roles such as the Customer Service & Operations Analyst will become even more vital. This position not only prepares you for a rewarding career in finance but also equips you with invaluable skills in data analysis, customer relations, and process improvement, making you a highly sought-after candidate in the job market.

How to Apply

If you are ready to embark on an exciting career journey with NatWest Group, don’t miss your chance to apply for the Customer Service & Operations Analyst position. This role provides a fantastic opportunity to develop your skills while making a real difference in customer experiences.

Apply Here