Exciting Career Opportunity: Join Firstsource as a Customer Support Associate in 2025!

Are you a recent graduate looking to kickstart your career in the ITES/BPO sector? Firstsource is thrilled to announce its Mega Walk-In Interview happening from April 28 to May 2, 2025, in Chennai, Tamil Nadu. This is a golden opportunity for freshers from any undergraduate background, particularly those who graduated between 2018 and 2024, to step into the dynamic role of a Customer Support Associate (CSA). With the increasing demand for skilled professionals in the healthcare sector, Firstsource is on the lookout for enthusiastic candidates who possess strong communication and typing skills. If you are ready to embrace a full-time, permanent position in a vibrant work environment, keep reading to find out more about this exciting opportunity!

Key Job Details

• Company: Firstsource
• Position: Customer Support Associate (CSA)
• Job Location: Chennai, Tamil Nadu, India
• Employment Type: Full Time, Permanent
• Education Requirement: Any UG Graduates from 2018 to 2024 (No arrears)
• Skills Required: Strong Communication Skills, Good Listening Skills, Good Typing Skills
• Salary Package: As per Company Standards
• Interview Dates: April 28 – May 2, 2025
• Interview Timing: 10:30 AM – 1:00 PM
• Interview Venue: 5th floor ETA Techno Park, Block 4, 33 OMR Navallur, Chennai, Tamil Nadu 603103 (Landmark: near Vivira Mall)
• Contact Person: Aiswarya M (8072289336)

About the Role

As a Customer Support Associate at Firstsource, you will be at the forefront of delivering exceptional service to our clients in the healthcare sector. This role involves handling inquiries, resolving issues, and providing support to customers through various communication channels. You will be responsible for ensuring a positive customer experience by actively listening to their concerns and providing accurate solutions. The position requires a strong focus on detail and the ability to work collaboratively in a fast-paced environment. Your contributions will directly impact customer satisfaction and retention, making you an integral part of our team.

In addition to providing support, you will have the opportunity to participate in training sessions to enhance your skills and knowledge. This role not only offers a chance to grow professionally but also allows you to contribute to the overall success of the organization. The ideal candidate will be someone who is eager to learn and committed to delivering the highest standards of customer service.

Required Skills

• Strong Communication Skills: The ability to convey information clearly and effectively, both verbally and in writing, is crucial in this role.
• Good Listening Skills: Understanding customer needs requires attentive listening and the ability to empathize with their concerns.
• Good Typing Skills: As you will be required to document interactions and provide timely responses, proficient typing skills are essential.

Responsibilities

• Customer Interaction: Engage with customers through phone, email, or chat to address inquiries and provide support.
• Problem Resolution: Identify issues faced by customers and implement effective solutions in a timely manner.
• Documentation: Maintain accurate records of customer interactions and feedback to improve service quality.
• Collaboration: Work closely with team members and other departments to ensure a seamless customer experience.

Why Join Firstsource?

At Firstsource, we pride ourselves on fostering a positive and inclusive company culture that encourages growth and development. As a member of our team, you will have access to various training programs and career advancement opportunities. Our employees enjoy a collaborative work environment that values innovation and creativity. Additionally, we offer competitive salaries and benefits that contribute to a healthy work-life balance. By joining Firstsource, you are not just starting a job; you are embarking on a fulfilling career path in the rapidly evolving BPO industry.

Industry Trends

The ITES/BPO sector is experiencing significant growth, particularly in the healthcare sector, where demand for customer support services is rising. As companies increasingly rely on outsourcing to enhance customer experience, roles like the Customer Support Associate are becoming essential. This position offers a unique opportunity for freshers to gain valuable experience and insights into the industry while contributing to meaningful customer interactions. The skills you develop in this role will be highly transferable and beneficial for your future career.

How to Apply

Are you ready to take the first step towards an exciting career with Firstsource? Don’t miss out on this fantastic opportunity to join a leading company in the BPO industry. Click the button below to apply!

Apply Here