Join Concentrix as an Analyst in Forecasting – Unlock Your Career Potential in 2025!

If you’re looking to kickstart your career in a dynamic environment, the Concentrix Recruitment Program 2025 is your gateway to success! Concentrix, a leader in customer engagement services, is on the hunt for a talented Analyst in Forecasting to join their team in Bengaluru. This role is perfect for fresh graduates who are passionate about data analysis and forecasting in the fast-paced world of contact centers. With a commitment to innovation and excellence, Concentrix offers a unique opportunity to contribute to critical business decisions while developing your skills in a supportive and collaborative workspace. If you’re ready to take your career to the next level, read on to discover more about this exciting role and how you can be part of the Concentrix mission!

Key Job Details

• Job Title: Analyst, Forecasting
• Company: Concentrix
• Location: Bengaluru, Karnataka, India
• Employment Type: Full Time
• Education Requirement: Graduation
• Salary Package: As per Company Standards
• Date Posted: May 5, 2025
• Experience Required: 0.6-2 years in a BPO/Contact center environment

About the Role

The Analyst in Forecasting role at Concentrix is pivotal to our Workforce Management (WFM) department. As part of this team, you will be responsible for analyzing large datasets to produce accurate forecasts that inform business strategies and operational planning. Your main tasks will include updating forecasts based on actual data, refining forecasting scenarios, and generating insights that help in budget planning and resource allocation. With a strong focus on analytical skills, you will utilize tools such as Excel and Power BI, alongside a foundational knowledge of machine learning and programming languages like R-studio or Python. This position not only demands technical expertise but also strong communication skills to collaborate effectively with various departments and present complex data in an understandable manner. Joining Concentrix means being part of a forward-thinking team dedicated to excellence in customer service and operational efficiency.

Required Skills

• High Proficiency in Excel & Power BI: Essential for data analysis and visualization.
• Analytical Understanding of Contact Center Metrics: Ability to interpret and analyze key performance indicators.
• Mathematical and Statistical Knowledge: Strong foundation required, with exposure to R-studio or Python.
• Machine Learning Experience: Familiarity with developing models for classification and regression.
• Strong Communication Skills: Essential for collaboration and presenting findings.
• Business Acumen: A good understanding of business operations and forecasting implications.

Responsibilities

• Forecasting and Budget Planning: Act as the primary point of contact for forecasting needs within the organization.
• Data Updates: Regularly update forecasts with actual data and analyze trends for improvements.
• Scenario Refinement: Design and develop multiple forecasting scenarios to enhance accuracy.
• Short-Term Forecast Generation: Create forecasts that incorporate business impacts and adjust based on feedback.
• Process Documentation: Maintain and refine process documentation as needed to ensure clarity and efficiency.
• Understanding Time Series Forecasting: Utilize time series analysis to enhance forecasting capabilities.

Why Join Concentrix

Concentrix is not just a workplace; it’s a community that values innovation, teamwork, and personal growth. As part of our team, you will have access to continuous learning opportunities, a supportive work environment, and numerous benefits that enhance your career journey. We believe in nurturing talent and providing our employees with the tools they need to succeed, including training programs, mentorship, and career advancement pathways. Additionally, our hybrid/remote work options allow for a flexible work-life balance, making Concentrix one of the best companies to work for in 2025.

Industry Trends and Value of This Position

The demand for skilled analysts in forecasting is on the rise as businesses increasingly rely on data-driven decision-making. In the context of contact centers, accurate forecasting is crucial for optimizing resources, enhancing customer satisfaction, and improving overall efficiency. As companies navigate a competitive landscape, the ability to analyze trends and predict future outcomes will be invaluable. By joining Concentrix as an Analyst in Forecasting, you position yourself at the forefront of these evolving trends, equipping yourself with skills that are highly sought after in today’s job market.

How to Apply

If you’re ready to embark on an exciting career path with Concentrix, don’t miss this opportunity! Click the button below to apply for the Analyst, Forecasting position:

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