Join Concentrix as an Analyst in Planning & Scheduling – Your Career Starts Here!

If you are looking to elevate your career in workforce management, the Concentrix Recruitment Program 2025 is your gateway to an exciting opportunity. We are on the lookout for an Analyst in Planning & Scheduling to join our dynamic team in Hyderabad, India. This role is perfect for individuals who have a passion for data analysis, operational efficiency, and team management. At Concentrix, you will be part of a vibrant work culture that values innovation, collaboration, and personal growth. If you have the skills and experience in workforce management software, particularly IEX, and are ready to make impactful contributions, we want to hear from you!

Key Job Details

• Job Title: Analyst, Planning & Scheduling
• Company: Concentrix
• Location: Hyderabad, India
• Education Requirement: Graduation
• Employment Type: Full Time
• Salary Package: As per Company Standards
• Date Posted: April 27, 2025
• Req ID: 1601609

About the Role

The Analyst in Planning & Scheduling plays a crucial role in the Workforce Management (WFM) department at Concentrix. This position involves managing workforce personnel and ensuring optimal manpower planning and scheduling for various projects. You will be responsible for transitioning new logos and updating master trackers to maintain accurate data. The ideal candidate will bring extensive experience with WFM software and possess a strong understanding of contact center methodologies. This is not just about crunching numbers; you will also engage in meaningful data reporting to finance and IT operations, creating interactive dashboards, and leading weekly performance reviews. Your analytical skills will be put to the test as you forecast based on different methodologies and conduct impact analysis to bridge gaps between actual and planned revenues. This role is vital in streamlining operations and enhancing overall organizational effectiveness.

Required Skills

• Extensive WFM Software Experience: Proficiency in WFM software, particularly IEX, is essential for effective management.
• Communication Skills: Excellent verbal and written communication is required to facilitate collaboration across departments.
• Analytical Thinker: Strong analytical abilities to interpret data and derive actionable insights.
• Attention to Detail: A high level of accuracy is crucial in managing forecasts and reports.
• Innovative Mindset: Capability to recommend operational improvements and influence positive change.
• Team Management: Experience in handling capacity planning and scheduling teams is a must.

Responsibilities

• Workforce Management: Manage WFM personnel and oversee manpower planning and scheduling.
• Data Reporting: Collect, analyze, and report historical performance statistics to relevant departments.
• Forecasting: Utilize various methodologies to accurately forecast staffing needs and operational performance.
• Dashboard Creation: Develop interactive dashboards to visualize data for clients and management.
• Financial Evaluation: Perform financial assessments using relevant WFM metrics to evaluate performance.
• Operational Analysis: Conduct trend analysis and impact evaluations based on operational metrics.

Why Join Concentrix

At Concentrix, we pride ourselves on fostering a culture of collaboration and continuous learning. Employees benefit from a competitive salary package, comprehensive training programs, and opportunities for advancement within the company. You will be part of a diverse team that encourages innovation and values every member’s contributions. With a strong emphasis on work-life balance and employee well-being, Concentrix is not just a workplace; it’s a community. Join us and take your career to the next level while making a meaningful impact.

Industry Trends

The demand for skilled analysts in workforce management is growing rapidly, especially in a world that increasingly relies on data-driven decisions. Organizations are recognizing the importance of optimizing their workforce to improve customer satisfaction and operational efficiency. This position is valuable as companies seek professionals who can navigate complex data landscapes to enhance performance and profitability. As businesses continue to evolve, roles like the Analyst in Planning & Scheduling will be critical in shaping the future of work.

How to Apply

Ready to take the next step in your career? Join us at Concentrix as we lead the way in workforce management. Click the button below to apply for the Analyst, Planning & Scheduling position today!

Apply Here