Join Concentrix: Exciting Opportunity for Analyst, Forecasting in 2025

Are you ready to take your career to the next level with one of the leading companies in the industry? Concentrix is excited to announce the recruitment program for 2025, seeking talented individuals for the role of Analyst, Forecasting. This is not just another job; it’s an opportunity to be part of a dynamic team dedicated to excellence in workforce management. If you have a passion for data analysis, strong technical skills, and a flair for forecasting, this position might be the perfect fit for you. In this blog post, we will delve into the essential details of this role, the skills required, and why Concentrix is the ideal place for your career growth. Let’s explore this fantastic opportunity together!

Key Job Details

• Job Title: Analyst, Forecasting
• Company: Concentrix
• Location: Bangalore, India
• Salary Package: As per Company Standards
• Employment Type: Full Time
• Education Requirement: Graduation
• Experience Required: 0.6-2 years in a BPO/Contact center environment
• Date Posted: May 2, 2025

About the Role

The Analyst, Forecasting position at Concentrix is a critical role within the Workforce Management (WFM) department. As an Analyst, you will be responsible for developing and maintaining forecasting models that drive data-informed decisions for the company. Your expertise in Excel and Power BI will be paramount as you analyze large datasets and create short-term forecasts that factor in business impacts. You will be the point of contact for forecasting and budget planning, ensuring that the forecasts are updated with actual data and refined according to the latest trends. Your analytical skills will help you capture and refine data to be used in forecasting models, and your strong communication abilities will ensure collaboration across departments. This role is perfect for someone looking to enhance their career in a fast-paced environment while leveraging their technical skills and business acumen.

Required Skills

• Excel & Power BI Proficiency: High proficiency in these tools is essential for data analysis and visualization.
• Mathematics and Statistics: A strong foundation in these areas is crucial for understanding and applying forecasting techniques.
• Programming Knowledge: Exposure to R-studio and Python is beneficial for developing machine learning models.
• Analytical Skills: Ability to analyze massive datasets effectively and provide actionable insights.
• Business Acumen: A solid understanding of contact center metrics and the ability to translate data into business strategies.
• Presentation Skills: Essential for communicating findings and forecasts to stakeholders.

Responsibilities

• Develop and refine forecasting scenarios and generate final forecasts based on data analysis.
• Update forecasts with monthly and weekly actual data and suggest improvements based on trend analysis.
• Maintain comprehensive process documentation and adapt as necessary.
• Design and develop scenarios for short-term forecasts while incorporating business impacts.
• Revise forecasts based on stakeholder feedback and ensure accuracy.
• Understand time series forecasting and its application within WFM and contact volume forecasting.

Why Join Concentrix

Concentrix is not just a workplace; it’s a community that thrives on innovation, collaboration, and growth. The company culture promotes a healthy work-life balance and encourages employees to continuously learn and advance in their careers. With benefits like flexible working arrangements, competitive salaries, and opportunities for professional development, Concentrix is committed to nurturing talent and fostering a supportive environment. Joining Concentrix means being part of a team that values your contributions and helps you achieve your professional goals.

Industry Trends

The demand for skilled analysts in forecasting has surged in recent years due to the increasing reliance on data-driven decision-making in businesses. Companies are investing heavily in workforce management tools and analytics to optimize their operations and enhance customer experiences. This position is particularly valuable as organizations seek to remain competitive in a rapidly evolving market. The expertise you gain as an Analyst at Concentrix will not only bolster your resume but also prepare you for future opportunities in the field of data analytics and forecasting.

How to Apply

If you are excited about this opportunity and want to be part of Concentrix’s journey, we encourage you to take the next step in your career. Click the button below to submit your application and join a company that values innovation and excellence.

Apply Here