Join NatWest Group as a Customer Service & Operations Analyst in 2025!

Are you a recent graduate ready to kick-start your career in customer service and operations? The NatWest Group is excited to announce its Recruitment Program for 2025, where it seeks enthusiastic and driven individuals to join its team as Customer Service & Operations Analysts. This role presents a unique opportunity to immerse yourself in the dynamic world of customer service and operations, contributing to meaningful outcomes for customers and the organization alike. If you’re a fresher from 2023 or 2024 with a degree in relevant fields, this is your chance to gain invaluable experience and develop your skills in a supportive and innovative environment. Explore the details below to see if you have what it takes to be part of this esteemed team!

Key Job Details

• Company: NatWest Group
• Job Title: Customer Service & Operations Analyst
• Location: Gurgaon, Haryana, India
• Employment Type: Full Time
• Education Requirement: Graduates from B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism (2023 or 2024 pass outs)
• Salary Package: As per Company Standards
• Date Posted: August 19, 2025
• Job Requisition ID: #R-00263175

About the Role

The Customer Service & Operations Analyst role at NatWest Group is designed for freshers who are eager to enter the workforce and make a positive impact. In this position, you will be a crucial part of the Customer Service & Operations team, responsible for analyzing performance data to enhance operational efficiency. This role involves engaging with various operational centers, providing coaching and support to ensure they meet performance metrics effectively. You’ll work closely with your team to identify barriers that hinder performance and drive initiatives aimed at improving customer service processes. Your ability to convey information in a clear and concise manner will be essential as you ensure that both customers and colleagues have the best possible experience. This role not only offers hands-on experience but also a pathway to advance your career in a thriving sector.

Required Skills

• Understanding of Contact Centre Operations: A foundation in how contact centers operate and the performance metrics that gauge success is vital for this role.
• Microsoft Office Proficiency: Strong skills in Microsoft Office applications, particularly PowerPoint, Excel, and Word, will be necessary for data analysis and presentation.
• Analytical Skills: A knack for analyzing performance data and identifying trends will enable you to make informed decisions and recommendations.
• Communication Skills: The ability to convey information in an understandable way is crucial for effective collaboration with team members and stakeholders.

Responsibilities

• Data Analysis: You will analyze performance data to identify trends and areas for improvement, ensuring that all processes are as efficient as possible.
• Coaching and Support: Working closely with operational centers, you will provide coaching and support to enhance their efficiency and knowledge.
• Record Keeping: Maintain accurate records of day-to-day operations, logging incidents, and identifying trends that could affect customer service.
• Process Improvement: Review and improve manual or ineffective processes to automate tasks and enhance overall productivity.
• Customer Focus: Always maintain a strong focus on improving customer service and experiences, contributing to positive business outcomes.

Why Join NatWest Group

At NatWest Group, you will be part of a company that values its employees and promotes a culture of growth and innovation. The organization is committed to providing its staff with opportunities for professional development and career advancement. Employees enjoy a dynamic work environment where collaboration and creativity are encouraged. Additionally, NatWest Group offers competitive benefits, including flexible working arrangements, which allow you to balance your personal and professional commitments effectively. By joining NatWest, you’ll not only build a rewarding career but also contribute to making a positive impact in the community.

Industry Trends

The customer service industry is evolving rapidly, driven by technological advancements and changing consumer expectations. Companies are increasingly relying on data analytics to enhance customer interactions and improve operational efficiency. As businesses strive to provide seamless customer experiences, roles like the Customer Service & Operations Analyst are becoming more critical. This position offers you a front-row seat to witness industry changes and equips you with the skills needed to excel in a competitive job market. With the demand for customer-centric roles on the rise, this is an excellent time to apply for the NatWest Group Recruitment Program 2025 and start your career journey.

How to Apply

If you are ready to embark on an exciting career with NatWest Group, don’t miss this opportunity! Click the button below to submit your application.

Apply Here