Unlock Your Future: Join Genpact as a Technical Associate – Service Desk in 2025

Are you ready to elevate your career with one of the leading global professional services firms? Genpact is excited to announce its recruitment drive for 2025, seeking passionate and skilled individuals to fill the role of Technical Associate in our Service Desk department. This is a fantastic opportunity for those who are looking to make their mark in the IT industry while providing exceptional customer service and technical support. With a commitment to innovation and excellence, Genpact offers an empowering environment where you can thrive and grow. If you hold a Bachelor’s degree and possess a strong technical orientation along with a customer-centric attitude, we want to hear from you! Join us in Hyderabad and take your first step towards a fulfilling career.

Key Job Details

• Position: Technical Associate – Service Desk L1-ITO091857
• Location: Hyderabad, India
• Salary Package: As per Company Standards
• Employment Type: Full Time
• Education Requirement: Bachelor’s Degree (preferably in Computer Science or Information Systems)
• Date Posted: June 22, 2025
• Job Category: Service Desk
• Req ID: 091857

About the Role

The Technical Associate role at Genpact is pivotal in ensuring seamless IT support and customer satisfaction. As a part of the Service Desk team, you will be responsible for managing and resolving technical issues reported by users through various ticketing tools. The position requires handling both voice and non-voice tickets, providing second-level support for desktops, laptops, and multi-function devices. You will troubleshoot a variety of issues, from minor hardware problems to more complex software inquiries, and escalate major issues to the IT infrastructure teams as necessary. This role demands a proactive approach, as you will be expected to deliver on tight timelines while maintaining the quality of service. Additionally, you will support new transitions and infrastructure projects, making this a dynamic and rewarding position for individuals who thrive in fast-paced environments.

Required Skills

• Technical Proficiency: Strong domain knowledge and technical orientation, with a solid understanding of operating systems, MDM, and Office issues.
• Customer Service Orientation: A problem-solving attitude combined with excellent communication skills in English is essential for effective customer interactions.
• Technical Troubleshooting: Ability to troubleshoot, resolve hardware issues (desktops, laptops, printers), and provide support for business-specific applications (ERP).
• Knowledge of Software: Proficiency in PC/LAN application software, including Office 365 and various internet browsers.
• Adaptability: Ability to handle multiple tickets and manage time effectively while ensuring compliance with agreed SLAs.

Responsibilities

• IT Support: Provide first and second-level support for IT-related issues, ensuring timely resolution and customer satisfaction.
• System Configuration: Set up and configure computer systems, install operating systems, and applications as required.
• Project Support: Assist with new transitions, ramp-ups, and site consolidations while supporting infrastructure projects.
• Knowledge Management: Ensure that knowledge articles are utilized effectively for issue resolution.
• Collaboration: Work closely with other IT teams to provide hands-on support for scheduled activities and technology rollouts.

Why Join Genpact

Genpact is not just a workplace; it’s a community where innovation thrives. Our company culture emphasizes collaboration, diversity, and continuous learning, providing employees with numerous opportunities for personal and professional growth. We believe in empowering our talent with the right tools and resources to succeed. By joining Genpact, you will enjoy a competitive salary package, comprehensive benefits, and the chance to work with cutting-edge technology in a supportive environment. Whether you are a fresher looking to kickstart your career or an experienced professional seeking new challenges, Genpact offers the perfect platform to excel.

Industry Trends

As the demand for IT support continues to grow, the role of Technical Associates is becoming increasingly valuable. Companies are investing in technology and digital transformation, creating a surge in job opportunities within the IT service sector. Positions like the one at Genpact are essential for maintaining operational efficiency and ensuring customer satisfaction in today’s fast-paced digital landscape. For those looking for the best jobs for freshers in 2025, this recruitment drive represents a unique opportunity to join a forward-thinking organization at the forefront of the industry.

How to Apply

If you are ready to take the next step in your career and join a leading global company, we encourage you to apply for the Genpact Recruitment Drive 2025 for the Technical Associate – Service Desk position. Click the button below to start your application process.

Apply Here