Unlock Your Future: Join HCLTech as a Process Associate – Freshers Walk-In Drive 2025

Are you a recent graduate eager to kickstart your career in the dynamic world of IT Services and Consulting? HCLTech is hosting a Mega Walk-In Drive on June 14, 2025, in Gurugram, Haryana, specifically targeting freshers for the role of Process Associate. This is an exciting opportunity to join a leading organization known for its commitment to innovation and customer satisfaction. As a Process Associate, you’ll play a crucial role in enhancing customer experiences by solving queries and managing order processes. If you have a degree in Computer Science, Business Informatics, or a related field, and possess excellent communication skills, this could be the perfect launchpad for your career. Read on to discover more about this fantastic opportunity!

Key Job Details

Job Title: Process Associate – Fresher
Company: HCLTech
Location: Gurugram, Haryana, India
Date of Walk-In: June 14, 2025, from 11:00 AM – 4:00 PM
Employment Type: Full Time
Industry: IT Services & Consulting
Department: Customer Success, Service & Operations
Education Requirement: Degree in Computer Science, Business Informatics, or a comparable degree
Salary Package: As per Company Standards
Contact Person: Vikas Kapoor

About the Role

The Process Associate role at HCLTech is integral to the company’s commitment to providing exceptional customer service. As a Process Associate, you will be part of a team that focuses on non-technical support in a non-voice capacity, ensuring that customer queries are resolved efficiently through email communication. Your primary responsibility will involve processing orders, managing client inquiries, and maintaining accurate databases. This position requires a keen attention to detail as you will validate order information and verify payment terms to ensure compliance with company policies. The ideal candidate should be a team player, capable of multitasking and demonstrating situational awareness to understand how their work impacts overall operations. HCLTech values proactive individuals who can make sound business decisions and contribute positively to the team’s objectives.

Required Skills

Excellent English Written Communication Skills: The ability to communicate effectively via email is crucial for resolving customer queries.
Strong E-Mail Writing Skills: Crafting clear and professional emails is vital to ensure customer satisfaction.
Analytical Thinking: Strong critical thinking and problem-solving skills are required to address customer issues effectively.
Attention to Detail: High levels of accuracy are necessary when processing orders and handling inquiries.
Organizational Skills: Effective time and workflow management skills are essential to navigate multiple tasks.
Proactive Attitude: Being self-motivated and able to work with minimal supervision is important for success in this role.

Responsibilities

Order Management: Process simple to complex orders accurately and efficiently.
Client Interaction: Handle inquiries from clients, ensuring high levels of customer satisfaction.
Data Maintenance: Maintain client databases, validate order information, and ensure compliance with payment terms.
Cross-Functional Collaboration: Work collaboratively with multiple teams to achieve operational goals.
Compliance Management: Ensure adherence to company policies and manage the internal order to cash processes.
Continuous Learning: Stay updated on all products offered by the company to enhance service delivery.

Why Join HCLTech

HCLTech is not just an employer; it’s a community that fosters growth and innovation. With a strong emphasis on employee development, HCLTech provides numerous opportunities for training and professional advancement. The company culture promotes teamwork and inclusivity, allowing freshers to thrive in a supportive environment. Employees enjoy competitive salaries, comprehensive benefits, and the chance to work on cutting-edge projects in the IT industry. Joining HCLTech means becoming part of a forward-thinking organization that values its people and encourages them to reach their full potential.

Industry Trends and Position Value

The demand for customer service roles in the IT sector is on the rise as organizations increasingly recognize the importance of customer satisfaction in driving business success. With the ongoing digital transformation, roles like Process Associate are becoming vital in ensuring seamless communication and operational efficiency. As businesses pivot to online platforms, the need for skilled professionals who can manage customer interactions effectively is paramount. This position offers freshers a valuable entry point into the thriving IT industry, equipping them with essential skills and experience that are highly sought after in today’s job market.

How to Apply

If you are ready to take the first step towards an exciting career with HCLTech, don’t miss this opportunity! Attend the walk-in drive on June 14, 2025, and make your mark as a Process Associate.

Apply Here