Unlock Your Future: Join Wipro’s Mega Walk-In Drives 2025 in Bengaluru & Mumbai

Are you ready to take the next step in your career? Wipro, a leader in IT services and consulting, is hosting Mega Walk-In Drives for 2025, offering exciting opportunities in Bengaluru and Mumbai. This is your chance to join a dynamic team and work in a vibrant environment that values innovation and customer success. We are looking for motivated individuals to fill various roles, including Service Desk Analyst and Associate Backoffice positions. Whether you are a recent graduate or have some experience, Wipro provides a platform for growth and development. With a strong emphasis on training and support, this is an opportunity to build a successful career in the IT industry. Get ready to showcase your skills and become part of a company that is shaping the future of technology.

Key Job Details

• Company: Wipro
• Job Positions: Service Desk Analyst, Associate Backoffice & Non-Voice Process
• Job Location: Bengaluru and Mumbai
• Education Requirement: Any Graduate
• Skills Required: C, C++, SQL/NoSQL, Java full stack, UX design experience (portfolio required)
• Employment Type: Full Time, Permanent
• Salary Package: As per Company Standards
• Experience Level: 0-4 years in IT helpdesk (Voice)
• Working Conditions: Fixed evening shift with rotating weeks off and holidays
• Application Dates: 2nd September – 4th September, 10:00 AM – 12:30 PM

About the Role

The Service Desk Analyst role at Wipro is pivotal in ensuring customer satisfaction and operational efficiency. As a part of the Customer Success, Service & Operations department, you will be responsible for providing essential support to our clients and internal teams. This is a full-time, permanent position designed for individuals who thrive in a fast-paced environment. You will be tasked with managing service desk tickets, providing troubleshooting for various applications, and adhering to established Service Levels Agreements (SLAs). Your communication skills will be crucial, as you will interact with clients to resolve issues swiftly. Additionally, you will gain valuable experience working with diverse technologies, including Windows and Mac operating systems, as well as networking concepts like DHCP and DNS. This role not only allows for skill development but also provides opportunities for career advancement within Wipro.

Required Skills

• Technical Proficiency: Knowledge of C, C++, SQL/NoSQL, and Java full stack is essential for handling a variety of technical issues.
• Communication Skills: Excellent verbal and written communication skills are necessary for effective customer interaction.
• Problem-Solving Abilities: Strong analytical skills to troubleshoot and resolve issues efficiently.
• Familiarity with ITIL: Understanding of ITIL framework and terminologies is a plus.
• Adaptability: Flexibility to work in a 24×7 environment and manage rotating shifts.
• Networking Knowledge: Awareness of basic networking concepts to assist with connectivity issues.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Manage and resolve service desk tickets in a timely manner.
• Provide basic and intermediate troubleshooting for applications like Outlook, MS Office, and Zoom.
• Ensure adherence to SLAs and follow up on tickets as necessary.
• Support associates with standard applications and VDI environments.
• Document and report issues effectively to enhance service quality.
• Participate in training sessions and contribute to a collaborative team environment.

Why Join Wipro

Wipro is not just a workplace; it’s a community that fosters growth, innovation, and collaboration. As a leading IT service provider, Wipro offers a dynamic work environment with a strong emphasis on employee well-being and professional development. You will have access to comprehensive training programs that will help you enhance your skills and advance your career. Wipro also values work-life balance, providing flexible working conditions and a supportive culture. With numerous opportunities for career progression, joining Wipro means becoming part of a global team dedicated to making technology work for everyone. Experience the thrill of working on cutting-edge projects while enjoying the benefits of a stable and rewarding career.

Industry Trends

The IT industry is rapidly evolving, and positions such as Service Desk Analyst are becoming increasingly valuable. With the rise of remote work and digital transformation, companies are investing more in customer success and operational support roles. This trend highlights the importance of having skilled professionals who can navigate complex technical environments and provide exceptional service. As organizations continue to adopt new technologies, the demand for IT support professionals will only increase. By joining Wipro, you will be entering a field with immense growth potential, making this not just a job, but a career path filled with opportunities.

How to Apply

If you’re excited about this opportunity and meet the qualifications, don’t hesitate to take the next step in your career. Join us during the walk-in drive and showcase your skills to become a part of the Wipro family.

Apply Here