Exciting Mphasis Customer Support Roles for Freshers in 2025

Are you looking for a promising start to your career in customer service? Mphasis, a leading IT services company, is offering exceptional job openings for fresh graduates in 2025. This is your chance to join a dynamic team that values innovation, customer satisfaction, and personal growth. With positions available in Pune and Mangalore, Mphasis is on the lookout for passionate individuals ready to thrive in a fast-paced environment. If you’re a recent graduate eager to make your mark in the customer support industry, this opportunity could be the perfect fit. Read on to discover more about what Mphasis has to offer, the skills required, and how you can become part of this reputable organization.

Key Job Details

• Job Position: Trainee – Customer Support Officer
• Job Location: Pune & Mangalore
• Employment Type: Full Time
• Education Requirement: Any Graduate, Freshers can apply
• Experience: 0 – 1 Years
• Salary Package: As per Company Standards
• Skills Required: Intermediate Computer Operations, MS Office, Basic Avaya/Phone Operating Skills
• Date Posted: September 10, 2025

About the Role

The Trainee – Customer Support Officer position at Mphasis is designed for fresh graduates looking to kickstart their career in a supportive and innovative environment. In this role, you will be responsible for responding to customer queries through inbound and outbound calls as well as emails. This position requires excellent communication skills in English, both written and spoken, and a neutral accent for effective customer interaction. You will also be expected to utilize analytical skills to resolve issues efficiently and ensure customer satisfaction. As part of a team that prides itself on high customer satisfaction scores, you will receive training in the latest tools and technologies used in customer support, enhancing your professional skills in the process. Whether you’re handling queries or recording interactions in the client system, every day will provide new challenges and opportunities for personal growth.

Required Skills

• Computer Skills: Intermediate proficiency in operating a computer and MS Office is essential for daily tasks.
• Communication Skills: Fluency in spoken and written English with a neutral accent is crucial for interacting with customers effectively.
• Active Listening: Ability to listen actively and probe to understand customer needs.
• Typing Speed: A typing speed of at least 30 words per minute is necessary for efficient documentation.
• Insurance Knowledge: Basic knowledge of insurance principles is an added advantage.
• Adaptability: Comfort with rotational shifts and the ability to work under pressure.

Responsibilities

• Customer Interaction: Respond to customer queries via calls and emails within defined service level agreements (SLAs).
• Record Keeping: Document customer interactions accurately in the client system for future reference.
• Knowledge Application: Utilize the knowledge base to perform tasks as per established processes.
• Follow-Up: Ensure closure of interactions and follow up to enhance customer satisfaction.
• Continuous Learning: Stay updated with the latest customer service trends and practices.

Why Join Mphasis?

Mphasis is not just a workplace; it’s a community that fosters innovation and collaboration. The company is dedicated to creating a transparent and open culture where employees can express their ideas freely. By joining Mphasis, you gain access to a wealth of resources for professional development and personal growth. Employees are encouraged to experiment and innovate, ensuring that you remain at the forefront of technological advancements. Moreover, Mphasis offers a competitive salary package and various employee benefits, making it an attractive place for fresh talent to flourish. The company prides itself on maintaining a work-life balance, allowing you to thrive both personally and professionally.

Industry Trends and Position Value

In today’s fast-paced digital landscape, customer support roles are more critical than ever. As businesses increasingly prioritize customer experience, the demand for skilled customer support professionals continues to rise. The customer support industry is evolving, with a significant emphasis on technology integration and personalized service. Mphasis stands out as a leader in this space, providing the tools and training needed to excel. By taking on the Trainee – Customer Support Officer role, you will not only be stepping into a rewarding career path but also aligning yourself with future industry trends that promise growth and stability.

How to Apply

If you’re ready to embark on an exciting journey with Mphasis, we invite you to apply for the Trainee – Customer Support Officer position. This is your chance to join a company that values your contributions and encourages your growth.

Apply Here