Exciting Career Opportunity: Join Capgemini as a Service Desk Analyst in 2025!

Are you ready to take your career to the next level with a leading global consulting firm? Capgemini is on the lookout for skilled individuals to join their dynamic team as a Service Desk Analyst for the 2025 recruitment program. This is a fantastic opportunity for professionals who have a passion for IT services and want to make a significant impact in a fast-paced and innovative environment. With a focus on cloud services support and ITIL frameworks, this role not only promises professional growth but also the chance to work with cutting-edge technologies and a diverse team. If you’re eager to enhance your skills and contribute to a collaborative setting, read on to discover more about this exciting opportunity.

Key Job Details

• Company: Capgemini
• Job Title: Service Desk Analyst
• Location: Bengaluru, Karnataka, India
• Experience Required: 2–4 years
• Employment Type: Full-time, Hybrid
• Education Requirement: Bachelor’s or Master’s degree in a relevant field
• Salary Package: As per Company Standards
• Date Posted: September 10, 2025

About the Role

The position of Service Desk Analyst at Capgemini is designed for individuals who possess a robust understanding of IT service management and are eager to apply their skills in a collaborative environment. As a Service Desk Analyst, you will be the first point of contact for users experiencing technical issues, providing first-level technical support to resolve incidents efficiently. You will manage service requests, incidents, and changes using ITSM tools such as ServiceNow, ensuring compliance with SLAs and maintaining high standards of service quality.

This role requires a strong proficiency in cloud services, specifically with Google Cloud Platform (GCP). You will be responsible for navigating the GCP console, managing IAM roles, and supporting basic resource requests. Your troubleshooting skills will be put to the test as you address application and infrastructure issues, while your excellent communication abilities will help you guide users through self-service portals and support documentation. This position offers the chance to work in a fast-paced environment, collaborate with global teams, and engage in continuous learning and certification opportunities.

Required Skills

• Cloud Services Support: Hands-on experience, preferably with GCP, including console navigation and resource management.
• ITIL Framework: Proficiency in ITIL processes such as incident, problem, and change management.
• Troubleshooting Skills: Strong ability to diagnose and resolve issues in application and infrastructure support.
• Communication Skills: Excellent customer service skills to effectively communicate technical information to users.
• Multi-tasking: Ability to manage multiple tickets and priorities simultaneously in a dynamic environment.

Responsibilities

• Technical Support: Provide first-level technical support, manage user access, and handle escalation for complex issues.
• Service Management: Manage incidents, service requests, and changes, ensuring documentation accuracy and knowledge base management.
• System Monitoring: Monitor system health, generate performance reports, and ensure compliance with SLAs.
• User Onboarding: Support onboarding processes, including access provisioning and resource requests.
• Collaboration: Work closely with escalation teams to resolve issues efficiently and improve service delivery.

Why Join Capgemini?

Capgemini is renowned for its commitment to innovation and excellence. The company fosters a culture of collaboration and continuous improvement, enabling employees to thrive in their careers. By joining Capgemini, you will benefit from flexible work arrangements, a strong focus on work-life balance, and opportunities to work with global teams. The company invests in your growth through continuous learning and certification support, ensuring you stay at the forefront of industry trends and advancements. With a commitment to diversity and inclusion, Capgemini provides a welcoming environment for talent from all backgrounds.

Industry Trends and Market Value

The demand for IT Service Desk Analysts is on the rise as organizations increasingly rely on technology to drive their operations. With the growing adoption of cloud services, professionals with expertise in platforms like GCP are particularly sought after. This position not only offers a competitive salary but also the opportunity to develop skills that are crucial in today’s job market. As companies focus on enhancing customer experience and operational efficiency, the role of the Service Desk Analyst becomes invaluable. This is your chance to secure one of the best jobs for freshers in 2025 and build a successful career in IT.

How to Apply

If you are ready to take the next step in your career and join a globally recognized firm, don’t hesitate to apply for the Capgemini Recruitment Program 2025 | Hiring Service Desk Analyst. Click the button below to start your journey!

Apply Here