Exciting Career Opportunity: Join Vedantu as a Technical Support Engineer in 2025!

Are you ready to kickstart your career with one of the leading education technology companies in India? Vedantu is on the lookout for passionate individuals to join their team as Technical Support Engineers. This role offers a unique opportunity to work in a dynamic environment where you will be at the forefront of solving technical challenges while providing exceptional support to customers. With a focus on innovation and improvement, Vedantu provides a platform for skill enhancement and career growth. If you are a recent graduate from the fields of Arts or Science, and possess a knack for technology, this could be the perfect opportunity for you. Read on to discover all the essential details about this exciting role!

Key Job Details

• Job Title: Technical Support Engineer
• Company: Vedantu
• Location: Bengaluru, India
• Employment Type: Full Time
• Salary Package: As per Company Standards
• Education Requirement: Any Arts and Science UG Graduates from 2020 to 2024 (No arrears)
• Experience Required: Minimum 1+ years in troubleshooting technical issues
• Skills Required: Basic Knowledge in SQL, HTML, cloud platforms, Ticketing tools, CRM
• Date Posted: May 27, 2025

About the Role

The Technical Support Engineer position at Vedantu is designed for individuals who thrive in a fast-paced environment and are eager to assist users in resolving technical issues. In this role, you will be tasked with providing comprehensive support through various channels such as phone, chat, and ticketing systems. Your primary responsibility will be to troubleshoot and resolve technical issues reported by customers, utilizing remote access applications when necessary. You will also collaborate closely with development and product teams to enhance application functionality and identify any potential bugs. This position requires you to develop and maintain troubleshooting procedures and technical documentation to ensure a seamless support experience. The ideal candidate will have a strong foundation in both software and hardware configurations, as well as excellent communication skills to effectively interact with customers and team members. The position also requires adaptability, as you may need to work in shifts and handle multiple tasks simultaneously.

Required Skills

• Technical Proficiency: A solid understanding of SQL, HTML, and cloud platforms is essential. Familiarity with ticketing tools and CRM systems will be a plus.
• Operating Systems Knowledge: Candidates should possess strong knowledge of Windows, Linux, Unix, Mac systems, and troubleshooting skills across various devices including iPhones, iPads, and laptops.
• Communication Skills: Excellent written and verbal communication skills are necessary to convey technical information effectively to customers and team members.
• Problem-Solving Ability: A passion for problem-solving and the capability to make sound decisions under pressure.
• Technical Support Experience: A minimum of 1+ years of experience in a technical support role, demonstrating your ability to troubleshoot and resolve customer issues efficiently.

Responsibilities

• Customer Support: Provide exceptional customer service by resolving technical issues through various support channels.
• Collaboration: Work closely with development and product teams to identify and report bugs, ensuring a smooth user experience.
• Documentation: Maintain detailed technical documentation and troubleshooting procedures for future reference.
• Multitasking: Manage multiple tasks efficiently and effectively while adhering to quality standards and deadlines.
• Follow-Up: Ensure timely follow-ups with customers to guarantee their issues are resolved to their satisfaction.

Why Join Vedantu

Vedantu is not just a workplace; it’s a community of innovators and educators dedicated to transforming the learning experience. The company fosters a collaborative culture that encourages creativity and personal growth. Employees are offered competitive salaries, comprehensive benefits, and opportunities for professional development. With a focus on work-life balance, Vedantu provides flexible working options including hybrid and remote work setups. Joining Vedantu means being part of a forward-thinking organization that values its employees and invests in their future.

Industry Trends

The demand for technical support roles is rapidly increasing as more businesses transition to digital platforms. With technology becoming integral to everyday operations, professionals equipped with technical support skills are highly sought after. The role of a Technical Support Engineer is particularly valuable in today’s job market, as companies prioritize customer satisfaction and seamless user experiences. As a result, this position offers not only job security but also ample opportunities for career advancement in the booming tech industry.

How to Apply

If you’re ready to embark on a rewarding career at Vedantu, don’t miss your chance! Click the button below to apply for the Technical Support Engineer position and take the first step towards a fulfilling future.

Apply Here