Exciting Opportunity for Fresh Graduates: Join Firstsource as a Customer Support Associate!

If you are a fresh graduate looking to kickstart your career in the dynamic world of customer service, Firstsource presents an incredible opportunity for you! The company is hosting a walk-in drive for the role of Customer Support Associate, aimed specifically at Arts and Science graduates from the years 2020 to 2024. This is your chance to join a reputed organization, enhance your skills, and pave the way for a successful career in the BPM/BPO industry. With strong communication, listening, and typing skills, you could be the perfect fit for this role. Don’t miss out on this chance to join a vibrant team in Chennai and make a difference in customer success and operations!

Key Job Details

Company: Firstsource
Job Title: Customer Support Associate
Location: Chennai, Tamil Nadu, India
Salary Package: 1.25-2.25 Lacs P.A.
Employment Type: Full Time, Permanent
Education Requirement: Any Arts and Science UG Graduates from 2020 to 2024 (No arrears)
Walk-In Days: Monday to Friday
Walk-In Time: 10:30 AM – 2:00 PM
Job Role: BPM / BPO – Non Voice
Contact HR: Mention Abhilash (HR Recruiter) at the top of your resume

About the Role

The Customer Support Associate role at Firstsource is a vital position that focuses on ensuring customer satisfaction through effective communication and support. As part of the Customer Success, Service & Operations department, you will be responsible for addressing customer inquiries, resolving issues, and providing accurate information regarding products and services. This non-voice BPM/BPO role requires strong communication skills, as you will interact with customers primarily through written channels. The ability to listen carefully and respond appropriately is crucial in building rapport with customers and enhancing their overall experience. The position offers a full-time, permanent employment opportunity, allowing you to develop your professional skills in a supportive environment. Joining Firstsource means becoming part of a team that values collaboration, innovation, and continuous improvement, all while enjoying a competitive salary package.

Required Skills

Strong Communication Skills: You must be able to convey information clearly and effectively, both in writing and verbally, to assist customers with their queries.
Good Listening Skills: Understanding customer needs requires active listening, ensuring that you can provide the best possible solutions to their issues.
Good Typing Skills: As a non-voice role, your ability to type quickly and accurately will be essential in managing customer interactions efficiently.

Responsibilities

Address Customer Inquiries: Respond to customer questions and concerns in a timely and professional manner.
Provide Solutions: Identify issues and offer effective solutions, ensuring customer satisfaction with each interaction.
Maintain Records: Keep accurate records of customer interactions, feedback, and resolutions for future reference and quality assurance.
Collaborate with Teams: Work closely with other departments to resolve customer issues and improve service delivery.

Why Join Firstsource?

Firstsource is dedicated to fostering a positive workplace culture where employees are valued and encouraged to grow. The company offers a range of benefits, including competitive salaries, professional development opportunities, and a supportive team environment. As a Customer Support Associate, you will have the chance to work with diverse clients and develop your skills in a rapidly evolving industry. With a strong focus on employee growth, Firstsource provides pathways for career advancement, ensuring that you can build a successful future with them.

Industry Trends and Career Value

The BPM/BPO industry is experiencing significant growth, especially in customer service roles, as businesses increasingly prioritize customer experiences. This trend makes the Customer Support Associate position at Firstsource not only relevant but essential in today’s job market. As companies continue to shift towards customer-centric models, skilled professionals in this area will be in high demand. By joining Firstsource, you position yourself at the forefront of this movement, gaining invaluable experience and skills that will enhance your employability in various sectors.

How to Apply

If you’re ready to take the next step in your career and seize this exciting opportunity, make sure to prepare your resume and mention Abhilash (HR Recruiter) at the top. Join us at the walk-in drive and embark on your journey with Firstsource.

Apply Here