Exciting Fresher Opportunity: Join Zones as a Service Desk L1 in 2025!

If you’re a recent graduate looking for an exciting opportunity to kickstart your career in IT support, look no further! Zones is launching its Recruitment Program for 2025, and we are on the lookout for fresh talent to join our dynamic Service Desk team as a Service Desk L1. This role is perfect for those who are passionate about technology and eager to provide top-notch support to clients worldwide. With a competitive salary package and the chance to work in a supportive environment, this is your chance to take the first step towards a rewarding career in IT. Read on to discover the key details about this position and how you can become a part of our innovative team!

Key Job Details

• Job Title: Service Desk L1 – Fresher
• Company: Zones
• Location: Bangalore, India
• Salary Package: INR 300000–360000 LPA
• Employment Type: Full Time
• Education Requirement: BSc (IT, Computer), B.Tech/BE, BCA, M.Tech, MCA, MSc (Computer)
• Experience: 0-0.6 months in IT Support
• Working Hours: 24/7 rotational shift
• Date Posted: June 11, 2025

About the Role

The Service Desk L1 role at Zones is an entry-level position that serves as the first point of contact for customers seeking technical assistance. In this role, you will be responsible for providing exceptional customer service, addressing client issues through various communication channels, including phone, chat, and email. As a fresher, you will receive comprehensive training to help you troubleshoot and configure desktop hardware and associated peripherals effectively. You will work in a fast-paced environment, where multitasking is essential, and you will engage with clients around the globe, offering solutions in real-time.

Your responsibilities will include creating real-time tickets, documenting issues and resolutions, and performing remote troubleshooting. You will determine the best solutions based on standard operating procedures and knowledge base resources. This position is vital as it not only enhances your technical skills but also builds your communication and problem-solving abilities, making it an ideal starting point for a successful career in IT.

Required Skills

• Core IT Support Experience: Familiarity with addressing client issues worldwide, ensuring effective support 24/7.
• Technical Troubleshooting: Ability to diagnose and resolve basic technical issues related to desktop hardware and software.
• Communication Skills: Excellent verbal and written communication skills are crucial, particularly for effective interaction via chat systems like Microsoft Teams and Skype.
• Customer Service Orientation: Strong customer service skills to assist clients and ensure their satisfaction.
• Team Collaboration: Ability to work within a team environment and contribute positively to team dynamics.

Responsibilities

• Serve as the initial point of contact for technical support requests through multiple channels.
• Perform remote troubleshooting using diagnostic techniques and relevant questioning.
• Document all events and issues, providing updates and follow-ups to customers.
• Escalate unresolved issues to higher-level support personnel.
• Identify areas for improvement in procedures and knowledge base articles.

Why Join Zones

At Zones, we foster a culture of innovation and inclusivity. We believe in empowering our employees through continuous learning and professional development. As part of our team, you will have access to a range of benefits designed to support your career growth and well-being. Our hybrid work model allows for flexibility, enabling you to balance your professional and personal life effectively. You’ll be part of a collaborative environment where your ideas are valued, and your contributions make a real impact. Join us and embark on a fulfilling journey in the IT industry!

Industry Trends

As technology continues to evolve, the demand for skilled IT support professionals is on the rise. With businesses increasingly relying on digital solutions, the role of Service Desk professionals has never been more critical. This position not only offers excellent career prospects but also allows you to stay at the forefront of technological advancements. By joining Zones, you align yourself with a company that is committed to innovation and customer satisfaction, making this opportunity invaluable in today’s competitive job market.

How to Apply

If you are ready to take the first step in your IT career and join a thriving company like Zones, we encourage you to apply for the Service Desk L1 – Fresher position today!

Apply Here