Exciting Career Opportunity: Join Mphasis as a Customer Support Officer in Pune & Mangalore!

Are you ready to embark on an exciting career journey with Mphasis? The Mphasis Recruitment Program for 2025 is now open, offering a fantastic opportunity for enthusiastic individuals to join as Customer Support Officers in the vibrant cities of Pune and Mangalore. If you are a recent graduate or an experienced professional with a passion for customer service, this could be the perfect role for you. Mphasis is renowned for its commitment to innovation and excellence, making it a great place to build your career. With a focus on customer-centric solutions, you will have the chance to make a real impact while working in a supportive and dynamic environment. Read on to discover the key details of this role and how you can become a part of this leading technology company.

Key Job Details

• Job Title: Customer Support Officer
• Location: Pune/Mangalore
• Salary Package: As per Company Standards
• Employment Type: Full Time
• Experience Required: 1 – 3 Years
• Education Requirement: Any Graduation
• Skills Required: Intermediate computer skills, MS Office, beginner Avaya/phone operating skills
• Communication: Fluent in spoken and written English
• Application Date: August 24, 2025

About the Role

The Customer Support Officer position at Mphasis is a rewarding opportunity for individuals who are passionate about providing exceptional customer service. In this role, you will be the first point of contact for customers, responding to their queries through inbound and outbound calls as well as emails. Your primary goal will be to ensure customer satisfaction by addressing concerns, providing information, and resolving issues promptly. The role requires a proactive approach and the ability to communicate effectively, as you will be interacting with clients from diverse backgrounds. You will also utilize your active listening skills to understand customer needs better and deliver tailored solutions. Mphasis values its employees and fosters a culture of continuous learning, making this position ideal for those looking to grow their careers in a supportive environment.

Required Skills

• Computer Proficiency: Intermediate skills in operating computers and MS Office are essential for managing customer interactions and documentation.
• Communication Skills: You must possess excellent verbal and written communication skills, able to convey information clearly with a neutral accent.
• Listening Abilities: Strong active listening skills are necessary to understand customer needs and provide effective solutions.
• Typing Speed: A typing speed of at least 30 WPM is required for efficient communication and documentation.
• Basic Insurance Knowledge: While not mandatory, having a basic understanding of insurance can be beneficial in addressing customer inquiries.
• Self-Learning: A positive attitude and a willingness to learn are crucial for adapting to the dynamic environment at Mphasis.

Responsibilities

• Customer Interaction: Respond to customer queries via calls and emails within defined service level agreements (SLAs).
• Record Keeping: Accurately record customer interactions using the client system, ensuring proper classification and follow-up.
• Knowledge Base Reference: Utilize the knowledge base to perform tasks in accordance with defined processes for consistency.
• Follow-Up: Ensure closure of interactions to guarantee customer satisfaction and follow up on unresolved issues.
• Adaptability: Be prepared to work in rotational shifts and extended hours as required by the business needs.
• Testing: Successfully clear the Voice & Accent (V&A) and online typing tests as part of the selection process.

Why Join Mphasis

Mphasis is more than just a workplace; it’s a community that thrives on innovation and collaboration. The company emphasizes a supportive culture that encourages personal and professional growth. Employees are provided with various training programs and resources to enhance their skills and advance their careers. Mphasis also offers competitive salaries and benefits, including health insurance and flexible work arrangements. Being part of a leading technology company means you will be at the forefront of industry advancements and have the opportunity to work with cutting-edge technologies. Joining Mphasis not only means securing a job but also becoming part of a company that values its people and their contributions.

Industry Trends and Value of the Position

The customer support sector is evolving rapidly, with digital transformation reshaping how companies interact with their clients. As businesses increasingly rely on technology for customer engagement, skilled Customer Support Officers are in high demand. The ability to deliver exceptional service and resolve issues efficiently is crucial in today’s competitive landscape. The Mphasis Recruitment Program 2025 is a timely opportunity for individuals to enter this growing field. With a focus on customer-centric solutions, the role of a Customer Support Officer is integral to maintaining client relationships and driving business success. As such, this position not only offers job security but also significant potential for career advancement in a thriving industry.

How to Apply

If you are excited about the prospect of working with Mphasis and meet the qualifications for the Customer Support Officer role, we encourage you to take the next step in your career. Click the button below to submit your application and start your journey with us!

Apply Here